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HP Selling HP Lifecycle Services for Workforce Computing 2024 Sample Questions:

1. Name two specific pain points a customer might have that HP Premium+ Support Services can help address.
(Select two.)

A) Customer is not set up for remote or hybrid working.
B) Changing trends have had a negative impact on business performance.
C) Employees are less productive due to maintenance issues.
D) Customer needs to focus on CapEx rather than OpEx.
E) Customer is facing increased cyberthreats.

2. It is important that HP partners act as strategic advisors to customers. By asking, and then providing a solution, partners better understand customer needs and customers feel their needs are being heard.
Which are characteristics of being an effective strategic advisor? (Select three.)

A) Actively listening and taking notes
B) Assuming all customers need the same set of blueprints to get them where they need to go
C) Asking leading questions to understand your customers' pain points
D) Focusing only on asking questions related to services solutions since hardware is separate
E) Identifying things your customer's employees say they're missing in their IT support today

3. An enterprise manufacturing company is considering adjusting their business processes in order to keep employees productive and thriving in a hybrid environment. The IT manager has been tasked with contributing to a business plan for a distributed, hybrid workforce.
What are two of the key aspects the IT manager should focus on addressing in the company'sproposed hybrid workforce plan aimed at keeping employees productive in today's reality? (Select two.)

A) As employers adopt hybrid workforce, they must accept lower employee productivity and IT support levels.
B) Generative Al has IT decision-makers questioning where to prioritize budgets.
C) 70% of digital leaders state a skills shortage prevents them from keeping up with the pace of change.
D) IT for a hybrid workforce is easier to manage than physical, on-premises workplaces because employers expect remote employees to manage their devices.

Solutions: