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HP HP2-H65 Exam Syllabus Topics:

HP Selling HP Personal Systems Services 2018 Sample Questions:

1. What are some of the benefits to customers who take advantage of the Installation Services? (Select two.)

A) provide customers with return packaging in case they decide to exchange products
B) get expert supervision while the IT team installs the new devices to ensure it is done correctly
C) optimize the customer's IT resources with expert deployment
D) achieve global consistency in the installation and setup of devices
E) get installation training to help the customer stay involved in each step of the process

2. A customer states that the standard base warranty is sufficient. How should you respond?

A) With a base warranty, you cannot choose the service level or the repair method. Can you afford to wait if repairs are needed? What happens after the base warranty expires?
B) The standard base warranty only lasts 30 days. You might as well start by buying services to provide greater protection lor your devices.
C) The price difference between services and hardware is so little. Does it make sense to only count on the standard base warranty?
D) 80% of customers who start with the standard base warranty will pay for enhanced service coverage before the standard warranty expires.

3. Which statement is true about customer challenges relating to productivity?

A) 90% of business leaders define distractions as IT's #1 challenge.
B) Business leaders define productivity as their IT department's number one priority.
C) People who work remotely are half as productive as people who work in an office.
D) IT spends most of its time reacting to data breaches.

4. Besides explaining that HP has installment payment solutions, how else should you counter a customer's objection that services cost too much?

A) HP Services give you predictability and greater control of the Total Cost of Ownership.
B) HP prevents your IT team from needed to spend time working on HP devices, which allows them to focus on their main purpose (innovation).
C) HP Services can be purchased at extremely discounted prices.
D) HP Services can immediately and seamlessly replace your help desk.

Solutions: