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HP Selling HP PS Lifecycle Services 2023 Sample Questions:

1. An enterprise customer is interested in upgrading the PCs that its employees use. The IT manager does not have the staff to set the preferred boot order and network boot options on each individual PC.
Which HP Service would help this customer?

A) Hardware Support Onsite
B) Proactive Insights
C) Custom System Setting Services
D) Defective Media Retention

2. The IT manager for an enterprise customer states that the hard drives and batteries have failed in some of their HP devices. The manager also says that if they had known ahead of time that the components were failing, the company could have taken preventive action. The manager asks you what can be done to address these issues.
How should you respond to this IT manager?

A) Enroll the customer in the HP Hardware Diagnostics Service, which sends alerts based on the date of purchase and expected life of the hard drives and batteries.
B) Ask to see a list of the failed hard drives and batteries along with a screenshot of the error messages received
C) Explain that customers who purchase and register HP Active Care receive proactive alerts about device issues and create a service case.
D) Discuss the options available to set up automatic alert notifications for all internal components including hard drives and batteries.

3. What advantage do HP Imaging and Application Services offer customers?

A) HP PCs arrive at the customer's site preconfigured with apps designed to handle the toughest projects, including gaming and printing.
B) Systems are configured during the build process and arrive onsite ready to use, tailored to customer needs.
C) One-touch configuration systems allow for customer customization of their new devices after delivery and installation.
D) Customers can opt in to the HP Planet Partners recycling program, which provides onsite collection of discarded paper and printer cartridges.

4. What does HP Fix Services provide for HP Personal Systems? (Select two.)

A) Mandatory customer self-repair (offshore)
B) Protection from manufacturer defects
C) Operating system and firmware updates
D) Multiple response time options to meet customer needs

Solutions: