[Nov 23, 2022] CIS-ITSM Practice Exam Dumps - 99% Marks In ServiceNow Exam
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NEW QUESTION 12
How is access to knowledge articles administered?
- A. User Criteria and Entitlements
- B. Filter Conditions on the knowledge base
- C. User Roles
- D. User Criteria and User Roles
Answer: D
NEW QUESTION 13
When does the requested item workflow initiate?
- A. There's no workflow attached to requested items
- B. Upon confirmation by the requester
- C. Upon submission of the request
- D. Upon approval of the request
Answer: D
NEW QUESTION 14
Which of the following statements is true regarding configuration items and the table extended?
- A. Only technical configuration items extend directly from Base Configuration Item table.
- B. Only non-technical configuration items extend directly from Base Configuration Item table.
- C. Both technical and non-technical configuration items extend directly from Base Configuration Item table.
- D. Neither of technical nor non-technical configuration items extend directly from Base Configuration Item table.
Answer: B
Explanation:
Technical configuration items extend the cmdb_ci table, whereas non-technical configuration items extend Base Configuration Item (cmdb) table.
NEW QUESTION 15
Which of the following users has the permission to reopen an incident?
- A. Itil User
- B. Itil Admin
- C. None of the listed answers
- D. Incident Manager
- E. Incident caller
Answer: E
Explanation:
Explanation
Only the incident opener can reopen it.
NEW QUESTION 16
When implementing ServiceNow, deleting demo data and populating foundation data is often the first step.
- A. True
- B. False
Answer: A
NEW QUESTION 17
What can you do to show the "No cart" option in catalog item form?
- A. Check the "Use cart layout" check box.
- B. Uncheck the "Use cart layout" checkbox.
- C. Select "Other" from the "Cart Layout" drop down list.
- D. Open the catalog item using the "Admin View".
Answer: B
NEW QUESTION 18
Universal Containers wants customers who buy the Freight Container product to be billed in monthly installments.
How should an administrator meet this requirement?
- A. Create a workflow rule on the product.
- B. Create a default quantity schedule on the product.
- C. Create a default revenue schedule on the product.
- D. Create custom fields on the product.
Answer: C
NEW QUESTION 19
Universal Containers uses Big Objects to store almost a billion customer transactions called Customer_Transaction__b.
These are the fields on Customer_Transaction__b:
Account__c
Program__c
Points_Earned__c
Location__c
Transaction_Date_c
The following fields have been identified as Index Fields for the Customer_Transaction__b object: Account__c, Program__c, and Transaction_Date__c.
Which SOQL query is valid on the Customer_Transaction__b Big Object?
- A. SELECT Account__c, Program__c, Transaction_Date__c FROM Customer_Transaction__b WHERE Account__c = '001R000000302D3' AND Program__c INCLUDES ('Shoppers', 'Womens') AND Transaction_Date__c=2019-05-31T00:00Z
- B. SELECT Account__c, Program__c, Transaction_Date__c FROM Customer_Transaction__b WHERE Account__c = '001R000000302D3' AND Program__c EXCLUDES ('Shoppers', 'Womens') AND Transaction_Date__c=2019-05-31T00:00Z
- C. SELECT Account__c, Program__c, Transaction_Date__c
FROM Customer_Transaction__b WHERE Account__c = '001R000000302D3'
AND Program__c LIKE 'Shop%'
AND Transaction_Date__c=2019-05-31T00:00Z - D. SELECT Account__c, Program__c, Transaction_Date__c FROM Customer_Transaction__b WHERE Account__c = '001R000000302D3' AND Program__c ='Shoppers' AND Transaction_Date__c=2019-05-31T00:00Z
Answer: D
Explanation:
Explanation
NEW QUESTION 20
What is the purpose of "reopen_count" field in incident table?
- A. It stores the number of times the incident state changed from "Resolved" to "Open".
- B. It stores the number of times the incident state changed from any state to "Open".
- C. It stores the number of child incidents added to this incident.
- D. It stores the number of times the incident state changed from "Closed" to "Open".
Answer: A
NEW QUESTION 21
Common recurring Catalog Variables can be grouped and standardized using _________.
- A. Update Sets
- B. Variable Sets
- C. Insert and Stay
- D. Variable Choice Lists
Answer: B
Explanation:
NEW QUESTION 22
To how many levels can categories be nested in a service catalog?
- A. 0
- B. 1
- C. None of the listed answers
- D. 2
Answer: C
Explanation:
Explanation
There is no technical limit regarding the depth the categories can be nested.
NEW QUESTION 23
Which of the following are valid values in the "Action Type" field of the Inbound Email Action? (Choose two.)
- A. Update Action
- B. Reply Email
- C. Record Action
- D. Forward Email
- E. New Action
Answer: B,C
Explanation:
There are 2 choices in Action Type field: Record Action and Reply Email.
NEW QUESTION 24
When documenting requirements, it is important to include the customer preferred designed choices.
- A. True
- B. False
Answer: B
Explanation:
It is not recommended to include design choices in the requirements documents.
NEW QUESTION 25
Which two fields are used to calculate priority on an Incident?
- A. Severity and Urgency
- B. Impact and Urgency
- C. VIP and Impact
- D. Business Criticality and Urgency
Answer: B
Explanation:
NEW QUESTION 26
UC Loans is a small company with a part time Salesforce administrator. UC Loans wants to create a Loan__c record whenever an Opportunity is won.
What is the optimal solution for UC Loans to accomplish this?
- A. Apex Trigger
- B. Process Builder
- C. Workflow Rule
- D. Quick Action
Answer: B
NEW QUESTION 27
Which use case can only be performed by using asynchronous Apex?
- A. Calling a web service from an Apex trigger
- B. Updating a record after the completion of an insert
- C. Processing high volumes of records
- D. Scheduling a batch process to complete in the future
Answer: A
NEW QUESTION 28
REVIEW
Which of the following features are available through the Change Management
- A. Determine CAB agenda with a specified amount of time allocated to each Change
- B. Update Work Notes on Changes based on meeting minutes added while a Change is active agenda item
- C. Invite delegates to CAB meetings to discuss specific Changes Assign Changes
- D. CAB Workbench application? Select all that apply.
- E. Approve Changes in bulk (approve multiple Changes at once)
- F. Define filters to determine which Changes appear on CAB meeting agendas
Answer: A,C
Explanation:
Explanation
SN Docs:
https://docs.servicenow.com/bundle/jakarta-it-service-management/page/product/changemanagement/concept/m
NEW QUESTION 29
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