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CompTIA 220-1202 Exam Syllabus Topics:

CompTIA A+ Certification Exam: Core 2 Sample Questions:

1. A support specialist needs to decide whether to install a 32-bit or 64-bit OS architecture on a new computer. Which of the following specifications will help the specialist determine which OS architecture to use?

A) Intel i7 CPU
B) 500GB HDD
C) 1Gbps Ethernet
D) 16GB RAM

2. Technicians are failing to document user contact information, device asset tags, and a clear description of each issue in the ticketing system. Which of the following should a help desk management team implement for technicians to use on every call?

A) Call categories
B) Standard operating procedures
C) Service-level agreements
D) Knowledge base articles

3. After a technician upgrades the RAM on a user's workstation, the system shows a No boot devicefoundmessage. Which of the following is most likely the cause?

A) The boot order needs to be changed.
B) The drive needs to be reformatted.
C) The installation disk is not available.
D) The SATA HDD power cable is disconnected.

4. Which of the following is the best reason for a network engineering team to provide a help desk technician with IP addressing information to use on workstations being deployed in a secure network segment?

A) The network allow list is set to a specific address.
B) NAC servers only allow for security updates to be installed.
C) DHCP services are not enabled for this subnet.
D) Only specific DNS servers are allowed outbound access.

5. Which of the following must be followed during incident response to ensure the collected evidence is properly handled and accounted for?

A) Law enforcement notification procedures
B) Order of volatility for data
C) Chain of custody process
D) Data integrity best practices

Solutions: