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Passing the Cisco 700-805 exam demonstrates that an individual has the knowledge and skills required to manage Cisco products and services effectively. Cisco Renewals Manager certification can help professionals enhance their career prospects and increase their earning potential by demonstrating their expertise in managing and renewing Cisco products and services.
Cisco Renewals Manager certification exam, also known as the 700-805 exam, is designed for professionals who want to enhance their skills and knowledge in the field of Cisco’s renewals management. 700-805 exam provides the candidates with the knowledge and skills required to manage a customer’s lifecycle and understand the importance of customer satisfaction in the renewals process.
NEW QUESTION # 27
Who do Renewals Managers (RMs) work with?
- A. RMs work with service delivery teams and monitor engagements.
- B. RMs work with account managers to drive ongoing revenue risk assessments and plays.
- C. RMs work with pre-sales engineers and build customer solutions.
- D. RMs work by themselves to develop a high level view customer requirements and objectives.
Answer: B
Explanation:
According to the Cisco website1, RMs work with account managers to drive ongoing revenue risk assessments and plays, which include:
Identifying and prioritizing renewal opportunities
Developing and executing renewal strategies
Negotiating and closing renewal deals
Collaborating with other Cisco teams and partners to ensure customer satisfaction and retention
NEW QUESTION # 28
Which statement is the most accurate description of the Health Index?
- A. a measurement tool for resolving specific product quality issues and adoption barriers
- B. an ongoing measurement of customer sentiment
- C. an ongoing measurement of several key customer health indicators
- D. a tool for service providers to determine what stage of the lifecycle to offering training solutions
Answer: C
Explanation:
the Health Index is:
* An ongoing measurement of several key customer health indicators, such as adoption, satisfaction, retention, and expansion
* A tool that helps Cisco and partners monitor and improve customer outcomes and experiences
* A score that ranges from 0 to 100, where higher scores indicate better health References: 1: Customer Health Index - Cisco
NEW QUESTION # 29
Which action should a Renewals Manager take first?
- A. Meet and confirm the AM, CSS, CSM and their resources
- B. Assign an RS to priority accounts
- C. Meet the customer and perform a renewals diagnosis
- D. Download contract data and develop a renewals strategy
Answer: D
NEW QUESTION # 30
What is the Cisco definition of a Reusable Non-Standard Discount(RNSD)?
- A. A priority discount applied to third-party products for perpetuity.
- B. A discount applied to refurbished or reused Cisco hardware that includes service contracts.
- C. A discount applied to Cisco products and/or service list pricing and for a continual or ongoing basis
- D. A limited time discount applied to Cisco products and/or serices
Answer: C
NEW QUESTION # 31
Which architecture addresses customer needs for voice, video, and data?
- A. Collaboration
- B. Data Center
- C. Security
- D. Enterprise networking
Answer: A
Explanation:
The architecture that addresses customer needs for voice, video, and data is C. Collaboration. Collaboration is one of the four main architectures that Cisco offers to its customers and partners, along with Security, Data Center, and Enterprise Networking. Collaboration is the architecture that enables people to communicate and work together effectively across different locations, devices, and applications. It includes solutions for voice over IP (VoIP), video conferencing, unified communications, contact center, webex meetings, and more. Collaboration helps customers and partners improve productivity, efficiency, innovation, and customer satisfaction.
NEW QUESTION # 32
Which services are contained in the CX portfolio?
- A. Support Services and business Critical Services
- B. Support Services,Business Critical Services, Professional Services and Managed services
- C. Support Services ,Business Critical Services and Professional Services
- D. Support Services,Business Critical Services,Professional Services,Managed services, and Learning Services
Answer: D
NEW QUESTION # 33
Which strategy for successful renewal of service contracts calls for discussing changes in the network and identifying any uncovered add tons to the network?
- A. explore up sell opportunities
- B. focus on benefits
- C. validate the customer's business needs
- D. lock in revenue streams through co-termination
Answer: A
NEW QUESTION # 34
How does Cisco define AT R?
- A. ATR is the sum of RR and iARR, minus the attrition rate.
- B. Contracts/subscriptions that are available to renew.
- C. Any customer agreement where attrition has been an issue.
- D. Contracts/subscriptions that have attrition terms revoked.
Answer: B
Explanation:
A: Contracts/subscriptions that are available to renew.
Comprehensive and Detailed Explanation: According to the Cisco website1, ATR stands for Available To Renew, which is defined as:
* Contracts/subscriptions that are available to renew within a defined time period (usually 90, 180, or 365 days)
* A key metric for measuring the renewal opportunity and performance
* A report that shows the contract details, status, expiration date, product coverage, etc.
References: 1: Cisco Renewals Manager - Cisco
NEW QUESTION # 35
What is the Cisco Services Partner Program (CSPP) objective?
- A. maximizes Cisco's profits by requiring partners to sell only Cisco-branded services
- B. allows the partner to focus on recurring revenue while earning performance-based incentives C eliminates all barriers throughout the customer lifecycle
- C. trains partners to develop and sell their own independent services without any backing from Cisco
Answer: B
NEW QUESTION # 36
Which statement best describes the Success Plan?
- A. a shareable document that captures all account activities
- B. the blueprint for account teams to achieve customer success
- C. a document capturing a comprehensive view of all customer health scores
- D. a tool for report ng actions to management
Answer: D
NEW QUESTION # 37
Which critical task must be performed during the qualification phase?
- A. Quote delivery
- B. Develop a success plan
- C. Validate customer inventory
- D. Renewal plan development
Answer: B
NEW QUESTION # 38
Which three financial metrics are critical in measuring subscription renewals? (Choose three.)
- A. Training costs
- B. Renewal Rate
- C. Uptime
- D. Net New Sales
- E. Annualized Order Value (AOV)
- F. Annual Recurring Revenue (ARR)
Answer: A,B,F
NEW QUESTION # 39
What are the primary benefits of using AutoQuote in the renewal process?
- A. automatically offer free software upgrades and exclusive discounts
- B. automatically generate quotes, consolidate opportunities, and enhance efficiency
- C. eliminate the need for a Renewals Manager and all customer interactions
- D. increase time spent on manual quote creation and focus more on programming
Answer: B
NEW QUESTION # 40
Which task should a Renewals Manager perform during the Prospect phase?
- A. Risk mitigation
- B. Terms negotiation
- C. Review new opportunities
- D. Risk Assessment
Answer: D
NEW QUESTION # 41
Which services renewals metric is provided in Partner Experience Platform (PXP)?
- A. new products
- B. renewal rate
- C. number of customer complaints
- D. end-of-life products
Answer: B
NEW QUESTION # 42
Which statement best describes an Ask the Expert session?
- A. A pre-recorded webinar from an expert
- B. A hosted educational webinar with live expert Q and A
- C. A 24-7 phone line providing expert advice
- D. A one on one coaching engagement covering specific use cases
Answer: C
NEW QUESTION # 43
Which critical task must be performed during the Qualification phase?
- A. Renewal Plan development
- B. develop a Success Plan
- C. quote delivery
- D. validate customer inventory
Answer: D
Explanation:
According to the Cisco website1, one of the critical tasks during the Qualification phase is to validate customer inventory, which includes:
* Reviewing the Available to Renew (ATR) report and identifying any discrepancies or missing items
* Confirming the accuracy of the contract end dates, product IDs, serial numbers, and quantities
* Updating the ATR report with any changes or corrections
NEW QUESTION # 44
AtT-90, the Renewals Manager notices that the customer's software adoption rate is low. What approach should the Renewals Manager adopt?
- A. No action; service delivery will solve.
- B. Assume product management has delayed a feature release.
- C. Escalate to executive stakeholder immediately.
- D. Create a mitigation plan.
Answer: D
NEW QUESTION # 45
Which licensing model represents the highest value?
- A. Subscription
- B. Enterprise Agreements
- C. Transactional
- D. Pay as you go
Answer: B
Explanation:
Enterprise Agreements (EAs) represent the highest value for customers who want to simplify their software licensing and management across their organization. EAs provide customers with:
* Unlimited access to a suite of Cisco software products within a defined technology domain for a fixed term and price
* The ability to deploy software anytime, anywhere, without additional costs or approvals
* The flexibility to grow and adjust their software usage without overage fees or penalties
* The convenience of co-terminating all their subscriptions at the end of the EA term
* The option to include Cisco services and support in their EA2
References: 2: Cisco Enterprise Agreement - Cisco
NEW QUESTION # 46
Which area of the Success Plan is the Renewal Manager responsible?
- A. Solution Renewal
- B. Success Plan Hypothesis
- C. Adoption Barriers Overcome
- D. Barriers Predicted
Answer: A
Explanation:
The area of the Success Plan that the Renewal Manager is responsible for is Solution Renewal. The Success Plan is a document that captures the account team's strategy and actions to achieve customer success. It defines the customer's desired outcomes, identifies the potential barriers and risks, outlines the key milestones and deliverables, and assigns roles and responsibilities to the account team members. The Solution Renewal area of the Success Plan covers the activities related to renewing the customer's contract, such as reviewing the current solution, assessing the customer's satisfaction and value realization, proposing any improvements or enhancements, negotiating the terms and conditions, and executing the renewal agreement. The Renewal Manager is in charge of leading and managing the Solution Renewal area of the Success Plan, as well as collaborating with other account team members, such as Customer Success Managers, Account Executives, or Sales Engineers.
NEW QUESTION # 47
Which approach? (Choose the best answer.)
- A. Product-led approach
- B. Reward-led approach
- C. Concerns-led approach
- D. Solutions-led approach
Answer: D
NEW QUESTION # 48
What is the primary measurement of success for a Renewals Manager?
- A. percentage of contracts closed
- B. iARR rate
- C. upsell percentage
- D. renewal success rate
Answer: C
NEW QUESTION # 49
Which two factors drive subscription value for customers? (Choose two)
- A. freeware offers
- B. continuous access to innovation
- C. up to date security protection
- D. training access
- E. bundling of software and hardware
Answer: B,C
Explanation:
Two factors that drive subscription value for customers are up to date security protection and continuous access to innovation. These factors reflect the benefits that customers can gain from subscribing to Cisco products and services, such as:
Up to date security protection: Customers can enjoy the peace of mind that their networks, devices, and data are always protected from the latest threats and vulnerabilities. Cisco provides regular security updates, patches, and enhancements to its products and services, as well as proactive threat intelligence and prevention. Customers can also leverage Cisco's security portfolio, which covers the entire network from edge to cloud, and provides integrated solutions for identity, endpoint, cloud, email, web, and network security.
Continuous access to innovation: Customers can access the latest features and functionalities that Cisco delivers through its products and services, without having to purchase new hardware or software licenses. Cisco provides frequent software updates, upgrades, and releases that introduce new capabilities, improve performance, and optimize user experience. Customers can also take advantage of Cisco's innovation ecosystem, which includes partners, developers, researchers, and customers who collaborate to create cutting-edge solutions for various industries and use cases.
NEW QUESTION # 50
What is the key implication on-time renewals have for an IT provider company?
- A. recurring business is preserved
- B. improved customer satisfaction
- C. no major impact if sales are on plan
- D. incentives will be paid
Answer: B
NEW QUESTION # 51
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Cisco 700-805 exam is designed to validate the candidate's ability to manage and renew Cisco contracts and services for their customers. 700-805 exam covers a wide range of topics, including the renewal process, pricing and discounting strategies, contract negotiation, and customer engagement. 700-805 exam is designed to help professionals develop the skills needed to effectively manage renewals and improve customer satisfaction.
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