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Salesforce Certified Sales Cloud Consultant Sample Questions:

1. Cloud Kicks wants to improve its return on investment (ROI) by creating intelligent processes built on trusted, targeted data.
What is a justification for using AppExchange data services?

A) To create customer segments with personas and scoring
B) To use Salesforce Surveys to update customers' data
C) To activate customizable sales forecasting and lead scoring

2. During end-to-end testing, users report that a key business process is missing a step.
What should a consultant do first to resolve the issue?

A) Change the solution to meet the needs of the users and update the training materials.
B) Revise the test scripts and ask users to repeat the testing.
C) Work with key stakeholders to determine if a change to the requirements is necessary to go-live,

3. Cloud Kicks uses Salesforce to manage business Accounts and Person Accounts. The sales director wants to associate Person Accounts to business Accounts and/or Contacts.
Which approach should the consultant recommend to meet these requirements?

A) Create a custom lookup from Account to Contact.
B) Create a junction object between Account and Contact.
C) Use the Contacts to Multiple Accounts feature.

4. A custom lead qualification process was implemented at Universal Containers over a year ago. The process has been underutilized by sales reps. A consultant suggested that the reason why adoption of the process by sales reps is poor is due to a lack of executive sponsorship.
Why is executive sponsor involvement so important for success?

A) Executive sponsors support the system after launch.
B) Executive sponsors are champions of the project.
C) Executive sponsors ensure there Is a workable solution.

5. Northern Trail Outfitters had issues with its last two Salesforce deployments, both of which caused system downtimes that exceeded planned estimates. The CIO asked a consultant to develop a Risk Register to identify and mitigate these types of issues with future deployments. The CIO asked the consultant to log the two previously known issues as a starting point for the register.
In which Risk category do these system downtime issues fall?

A) Compliance Risk
B) Technical Risk
C) Operational Risk

Solutions: