[2024] New C-FSM-2211 exam Free Sample Questions to Practice
Cover Real C-FSM-2211 Exam Questions Make Sure You 100% Pass
SAP C-FSM-2211 Exam Syllabus Topics:
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NEW QUESTION # 46
What should you advise a customer to do when integrating SAP Field Service Management with SAP CRM?
Note: There are 3 correct answers to this question.
- A. Ensure that the SAP Field Service Management system version is supported.
- B. Enter value list mappings for product types.
- C. Validate the RFC destination and IDoc setup.
- D. Maintain code list mappings for service call types.
- E. Check the list of the existing known limitations.
Answer: A,B,D
NEW QUESTION # 47
Where can service workflow steps be used in SAP Field Service Management?
- A. In the Web application when planning a service
- B. In SAP Crowd Service when dispatching a service call
- C. In the mobile application when executing an activity
- D. In customer self-service when submitting a self-service request
Answer: C
NEW QUESTION # 48
What object is bidirectional when integrating FSM with C4C? Choose the correct answer.
- A. Equipment Item
- B. Activity
- C. Service call
- D. Service Contract
Answer: B
NEW QUESTION # 49
Which of the following are data object types that There are 3 correct answers to this question.
- A. Service contract
- B. Item
- C. Service call
- D. Smartform
- E. Equipment
Answer: A,B,E
NEW QUESTION # 50
You want your customers to be able to create service requests from the Customer Self-Service portal. What are the prerequisites for providing this function? Note: There are 3 correct answers to this question.
- A. You must have auto-release of assignments.
- B. You must have equipment records against your account.
- C. You must have a portal user account.
- D. You must have business rules configured.
- E. You must have Moment-Sets defined for equipment.
Answer: B,D,E
NEW QUESTION # 51
Which aspect of Self-Service Configuration allows a customer to create a service request? Choose the correct answer.
- A. Branding
- B. Moment-sets
- C. Workflow assignments
- D. QR Codes
Answer: D
NEW QUESTION # 52
What can you personalize in the Customer Self-Service portal? Note: There are 3 correct answers to this question.
- A. Landing page
- B. Portal background image
- C. Menu icons
- D. Main and accent colors
- E. Portal logo
Answer: B,D,E
NEW QUESTION # 53
Where can you define the user access to the SAP Field Service management Mobile app? Choose the correct answer.
- A. In the SAP Field Service management Self-Service Portal
- B. In the SAP Field Service management Mobile app
- C. In the SAP Field Service management Crowd Service Marketplace
- D. In the SAP Field Service Management Web App
Answer: D
NEW QUESTION # 54
What information is stored in the QR code used in the Customer Self-Service portal?
- A. Equipment specific short URL
- B. SAP Field Service Management URL
- C. Customer Self-Service portal URL
- D. Moment-Sets specific short URL
Answer: A
NEW QUESTION # 55
Which Customer steps are part of SAP Field Service management Self-service? Note: There are 3 correct answers to this question.
- A. Monitor the Execution Stage
- B. Assign parts to the incident
- C. Record the Progress of the Incident
- D. Scan a QR Code
- E. Record the incident via the website
Answer: A,D,E
NEW QUESTION # 56
How do FSM SQL queries differ from regular SQL queries? Note: There are 3 correct answers to this question.
- A. Core SQL is supported.
- B. DTOs have version control to support backwards compatibility.
- C. You can only reference DTOs via alias.
- D. T-SQL is supported.
- E. You can only reference DTOs via variable definition.
Answer: A,B,C
NEW QUESTION # 57
What is correct regarding user permissions? Note: There are 2 correct answers to this question.
- A. Users are assigned to permissions
- B. Users are assigned to user groups
- C. User groups are assigned to permissions
- D. Permissions are assigned to user groups
Answer: B,D
NEW QUESTION # 58
What statements are correct regarding company types? Choose the correct answer.
- A. Inventory Management can be used in standalone scenarios
- B. Usage of ERP Master data in ERP scenario
- C. Reserved material as organization of parts for a particular activity and reservation of stock
- D. Define value mapping for product types
Answer: B
NEW QUESTION # 59
How does the data loader help you prepare and send data to the SAP Field Service Management cloud database?
Note: There are 2 correct answers to this question.
- A. You can use it to upload a formatted and populated data record file.
- B. You can use it to define and upload new custom data objects.
- C. You can use it to download a list of master data object records.
- D. You can use it to download a template for a selected data object type.
Answer: B,D
NEW QUESTION # 60
How can you set up authorizations in the Administration module in SAP Field Service Management? Note:
There are 2 correct answers to this question.
- A. Assign user groups to permissions.
- B. Assign user groups to users.
- C. Assign users to permissions.
- D. Assign permissions to user groups.
Answer: B,D
NEW QUESTION # 61
What does a report template contain?
Note: There are 3 correct answers to this question.
- A. Style Files
- B. Output Templates
- C. Images
- D. Integration files
- E. Translation Files
Answer: A,C,E
NEW QUESTION # 62
What options does a technician have to record travel time against an activity in the SAP Field Service Management mobile app? Note: There are 3 correct answers to this question.
- A. From the Home page menu by creating a manual entry
- B. From the activity record after the workflow step is set to Finished
- C. From the Equipment menu after checkout
- D. From the Efforts menu by selecting the activity object type
- E. From the activity menu by creating a manual entry
Answer: A,D,E
NEW QUESTION # 63
In which scenario of service engagement does SAP Field Service Management primarily provide capabilities to complement the SAP Service Cloud portfolio?
- A. E-mail interaction
- B. Video chat
- C. High touch
- D. No touch
Answer: C
NEW QUESTION # 64
What can you do with a picker element within Smartforms? Note: There are 2 correct answers to this question.
- A. You can use it to select an object from a list.
- B. You can link two picker elements together.
- C. You can use it to pick PNG files.
- D. You can link picker and attachment elements together.
Answer: A,B
NEW QUESTION # 65
How can a developer update a record in SAP Field Service Management through the API?
- A. Using an OData service
- B. Using a REST-based service
- C. Using a SOAP-based service
- D. Using an RFC-enabled service
Answer: B
NEW QUESTION # 66
Which chart types are available in settings to create a report? Note: There are 3 correct answers to this question.
- A. Column
- B. Line
- C. Scatter
- D. Pie
- E. Area
Answer: A,B,D
NEW QUESTION # 67
Which aspect of SAP Field Service Management helps businesses to expand their service area beyond their own list of qualified technicians?
- A. Service Contracts
- B. Service Maps
- C. Crowd Service
- D. Customer Self-Service
Answer: C
NEW QUESTION # 68
How does SAP Field Service Management ensure reliability and security within the solution? Note: There are
3 correct answers to this question.
- A. Allowance of Two-factor Authentication with password and defined hardware
- B. Knowledge base access for customers and employees via Self-Service Portal
- C. Automated timeout if the application is NOT actively used for a certain time
- D. Encryption of all data stored in the cloud (AES 256bit)
- E. Al-Powered platform to faster customer experience
Answer: A,C,D
NEW QUESTION # 69
Which of the following reports will face a hard stop when you generate it in SAP Field Service Management?
- A. A report that references 21 different DTOs
- B. A spare parts list that has 1500 pages
- C. A service call summary for the week that returns 1000 records
- D. A nightly activity list report generated via business rules that executes in 250 seconds
Answer: A
NEW QUESTION # 70
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