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Peoplecert ITIL Foundation (Version 5) Sample Questions:

1. What does the ITIL Guiding Principle 'think and work holistically' emphasize?

A) Considering all components of the service value system when making decisions
B) Assigning responsibility for improvements to a single team
C) Automating repetitive and manual tasks
D) Ensuring all activities result in value creation for the stakeholders

2. An IT support engineer assisting a user in configuring their laptop is an example of which concept?

A) Sustainability
B) Service actions
C) Transfer of goods
D) Access to resources

3. Which type of service relationship typically focuses on support and efficiency through standardized services?

A) Collaborative relationship
B) Cooperative relationship
C) Basic relationship
D) Partner relationship

4. Which role takes responsibility for the outcomes of service consumption?

A) Service provider
B) Organization
C) Sponsor
D) Customer

5. Which option is CORRECT in the context of a digital product and a digital service?

A) A digital product replaces the need for services
B) A digital service enables value through the use of digital products
C) A digital service is independent of a digital product
D) A digital service is limited to internal IT systems

Solutions: