Exam Name: ITIL 4 Specialist: High-Velocity IT
Certification Provider: Peoplecert
Corresponding Certification: Peoplecert ITIL
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Peoplecert ITIL-4-HVIT Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Understand High-Velocity IT Concepts | - Digital products - Digital organization - High-velocity IT - Digital transformation - IT transformation - Digital technology |
| Topic 2: Guiding Principles for High-Velocity IT | - Agile methods - Application of ITIL guiding principles - DevOps culture - Continuous improvement - Lean practices |
| Topic 3: High-Velocity IT Techniques and Practices | - Automation - Cloud computing - Testing and validation - Architecture and design - Security and risk management |
| Topic 4: Contribute to Value with Digital Products | - Valuable investments - Assured conformance - Fast development - Co-created value - Resilient operations |
| Topic 5: Digital Product Lifecycle | - Value streams - Service value creation - ITIL operating model - Digital product lifecycle |
Peoplecert ITIL 4 Specialist: High-Velocity IT Sample Questions:
An organization's executive management team is trying to build a Lean culture. The line managers in this organization have historically focused on ensuring that employees meet performance quotas and that the employees follow documented procedures. The executive management team is working with line managers to reinforce new ways of thinking, acting, and supporting employees. To do this, they are modelling new behaviours.
Which TWO behaviours of the line managers BEST align with Lean culture?
1. Talking directly to employees to understand how work is actually
done
2. Asking team leaders to define new procedures that ensure goals will
be met
3. Asking team leaders what help employees need and offering that help
4. Using coaching techniques to encourage and incentivize employees
- A. 2 and 3
- B. 1 and 2
- C. 1 and 4
- D. 3 and 4
Correct Answer: C 🗳️
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A retail organization is in the process of creating and delivering many new and changed products and services. A service to create a new website has a tight deadline, while the live 'point of sale' service has product backlogs relating to new features which would help to retain customers.
Which practice would MOST help the organization to understand the order these changes should be implemented?
- A. Relationship management
- B. Deployment management
- C. Service design
- D. Service validation and testing
Correct Answer: C 🗳️
Explanation: Only visible for PremiumVCEDump members. You can sign-up / login (it's free).
Which concept focuses on a collaborative exchange of competencies for the mutual benefit of the organizations involved?
- A. Service-dominant logic
- B. Complexity thinking
- C. Toyota Kata
- D. Design thinking
Correct Answer: A 🗳️
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An organization uses software robots to process the claim forms, documents and images submitted by its customers via the organization's mobile application.
What are the software robots an example of?
- A. IT transformation
- B. Digital product
- C. Digital technology
- D. High velocity IT
Correct Answer: C 🗳️
Explanation: Only visible for PremiumVCEDump members. You can sign-up / login (it's free).
An organization has many development teams that design products and services in different ways. There is a wide variation in the levels of customer satisfaction with these products and services. The organization would like to introduce a more effective approach to 'service design'.
Which is the BEST improvement activity?
- A. Review the 'service design' approaches and models to remove duplication, and improve the efficiency of the development teams
- B. Identify the products and services for which there is low customer satisfaction, and increase the human and technical resources for service design during future upgrades
- C. Define and agree a single 'service design' approach and model, based on the 'service design' activities of the most successful development teams
- D. Assess the organization's strategic objectives and customer requirements, then decide on the number and types of 'service design' approaches and models
Correct Answer: D 🗳️
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