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Peoplecert CMS7 Deutsch Exam Syllabus Topics:

Peoplecert ITIL V3 Foundation (CMS7 Deutsch Version) Sample Questions:

1. Welche der folgenden Optionen können NICHT von einem Tool gespeichert und verwaltet werden?

A) Weisheit
B) Wissen
C) Daten
D) Information

2. Die BESTE Beschreibung der von Service Design bereitgestellten Anleitung lautet?

A) Der Entwurf und die Entwicklung neuer Dienste
B) Der Entwurf und die Entwicklung von Diensten und Dienstverwaltungsprozessen
C) Der tägliche Betrieb und Support von Diensten
D) Der Entwurf und die Entwicklung von Serviceverbesserungen

3. Welche der folgenden Ziele hat der Servicebetrieb?
1. Die Aktivitäten und Prozesse zu koordinieren und durchzuführen, die erforderlich sind, um dem Unternehmen Dienstleistungen auf vereinbarten Ebenen zu liefern und zu verwalten
2. Die erfolgreiche Freigabe von Diensten in der Live-Umgebung

A) Beides
B) 2 nur
C) Keines der oben genannten
D) nur 1

4. Welcher der folgenden Sätze beschreibt BEST eine Standardänderung?

A) Eine Änderung der Richtlinien und Richtlinien des Dienstanbieters
B) Eine Änderung, die als Ergebnis eines Audits vorgenommen wird
C) Eine vorautorisierte Änderung, für die ein akzeptiertes und festgelegtes Verfahren festgelegt wurde
D) Eine Änderung, die dem erforderlichen Änderungsprozess korrekt folgt

5. Welcher Prozess wird in erster Linie durch die Analyse von Patterns of Business Activity (PBA) unterstützt?

A) Verfügbarkeitsmanagement
B) Finanzverwaltung
C) Service Level Management
D) Nachfragemanagement

Solutions: