Exam Name: Certified Pega Customer Service Developer 24
Certification Provider: Pegasystems
Corresponding Certification: Pegasystems Certification
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Pegasystems PEGACPCSD24V1 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Channels | 15% | - Customer Interaction Channels
|
| Topic 2: Application Development | 15% | - Architecture and Reuse
|
| Topic 3: Data Integration | 15% | - Common Data Model
|
| Topic 4: Business Rules | 15% | - Decisioning and Automation
|
| Topic 5: Case Management | 10% | - Service Request Creation
|
| Topic 6: Security | 10% | - Application Security
|
| Topic 7: User Experience | 20% | - Constellation User Experience
|
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