Exam Name: Certified Pega Decisioning Consultant 26
Certification Provider: Pegasystems
Corresponding Certification: Pegasystems Certification
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Pegasystems PEGACPDC26V1 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Business agility for 1:1 customer engagement | - Building your business operations team - Launching a new offer on web - Agility in a customer engagement project - Life cycle of a change request - Implementing business changes in revision management - Updating existing actions - Change management process - Change request types |
| Topic 2: Channels | - Create a real-time container - Send offer emails - Share action details with third-party distributors - Real-time containers |
| Topic 3: AI and Arbitration | - Prioritize actions with business levers - Action arbitration - Action prioritization with AI |
| Topic 4: Next-Best-Action concepts | - Define the starting population - Optimize the customer value in the contact center - Optimize the next-best-action strategy - Essentials of always-on outbound - One-to-one customer engagement |
| Topic 5: Contact policy and volume constraints | - Avoid overexposure of actions - Limit action volume on outbound - Avoid overexposure of actions on outbound |
| Topic 6: Actions and treatments | - Define an action for outbound - Define and manage customer actions - Present a single offer on the web |
| Topic 7: Decision strategies | - Create engagement strategies using customer credit score - Create and understand decision strategies - Create eligibility rules using customer risk segments |
| Topic 8: Engagement policies | - Create an engagement strategy - Define customer engagement policies |
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