Exam Name: Oracle Knowledge Management 2020 Implementation Essentials
Certification Provider: Oracle
Corresponding Certification: Oracle Knowledge Management Cloud
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Updated: Oct 17, 2026
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Oracle 1Z0-1037-20 Exam Overview:
| Certification Vendor: | Oracle |
|---|---|
| Exam Name: | Oracle Knowledge Management 2020 Implementation Essentials |
| Exam Number: | 1Z0-1037-20 |
| Exam Price: | $245 USD |
| Certificate Validity Period: | 18 months |
| Exam Duration: | 85 minutes |
| Passing Score: | 64% |
| Related Certifications: | Oracle B2C Service 2020 Certified Implementation Specialist |
| Exam Format: | Multiple Choice |
| Real Exam Qty: | 55 |
| Available Languages: | English |
| Recommended Training: | Oracle Knowledge Management 2020 Implementation Training Oracle B2C Service Learning Subscription |
| Exam Registration: | Pearson VUE Registration Oracle University Exam Page |
| Sample Questions: | DOWNLOAD DEMO |
| Exam Way: | Online proctored or onsite at Pearson VUE test centers |
| Pre Condition: | No mandatory prerequisites; recommended 6+ months of hands-on experience with Oracle B2C Service Knowledge Management |
| Official Syllabus URL: | https://education.oracle.com/oracle-knowledge-management-2020-implementation-essentials/pexam_1Z0-1037-20 |
Oracle 1Z0-1037-20 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Integration and Configuration | 10% | - Integrate Knowledge Management with other modules - Customize views and interfaces |
| Knowledge Foundation | 25% | - Create and modify answers - Configure access and visibility settings - Manage answer relationships and versioning |
| Knowledge Advanced | 30% | - Configure Knowledge Advanced components - Use advanced search and content management - Implement Service Level Agreements (SLA) |
| B2C Service Products and Services - Common Features | 15% | - Explain response requirements and dashboard features - Describe B2C Service architecture and navigation |
| Products, Categories and Reports | 20% | - Generate and classify knowledge reports - Define products and categories hierarchy |
Oracle Knowledge Management 2020 Implementation Essentials Exam FAQ — Valid Answers
The Oracle Knowledge Management 2020 Implementation Essentials blueprint spans 5 domains — including Knowledge Foundation (25%), Integration and Configuration (10%), Products, Categories and Reports (20%). Spend your hours where the percentages are; the full outline above lists every subtopic.
Yes:
After any official course, verify retention with the 72 practice questions for the Oracle Knowledge Management 2020 Implementation Essentials — scored simulation shows what lectures can't.
$245 USD per attempt, 64% to pass. Retakes bill the full fee again, so make the first attempt the prepared one — rehearse with the 72 practice questions from PremiumVCEDump until the mark is comfortably behind you.
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The Oracle Knowledge Management 2020 Implementation Essentials is delivered Online proctored or onsite at Pearson VUE test centers — choose the option that fits your schedule.
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No mandatory prerequisites; recommended 6+ months of hands-on experience with Oracle B2C Service Knowledge Management Vendors adjust eligibility rules over time — verify the current requirements on the official page (official 1Z0-1037-20 exam page) before registering.
Files first: payment triggers an automatic email within a minute — download on unlimited devices, and contact our round-the-clock team if nothing arrives within 2 hours (check spam). Failure is covered: take the corresponding 1Z0-1037-20 exam within 60 days of purchase, and if you don't pass, email a scanned enrollment slip plus the official Score Report PDF within 2 days of the exam — we handle it quickly, with the full refund processed within 7 days. Exclusions: exams within 3 days of purchase, candidate names that don't match the payer, and free or expired products. You may instead exchange for two equal-value products free.
Yes — download the free Oracle Knowledge Management 2020 Implementation Essentials demo and inspect real questions before paying. Your purchase then stays valid for 365 days with free updates throughout, renewable afterward at 50% off.
The Oracle Knowledge Management 2020 Implementation Essentials is Oracle's official exam for the Oracle Knowledge Management 2020 Certified Implementation Specialist certification, at the Specialist level. It validates practical, job-relevant skills — which is why employers shortlist certified candidates. Related credentials include Oracle B2C Service 2020 Certified Implementation Specialist.
Oracle Knowledge Management 2020 Implementation Essentials Sample Questions:
Which two statements are true about Connect Web Services for a SOAP Batch Operation? (Choose two.)
- A. If a new transaction is in the batch request after the failed transaction, the transaction will not run.
- B. If bulk CRUD operations are used in a batch operation, the server will only allow for a total of 10,000 objects to be processed.
- C. The "CommitAfter" attribute can only be set at the end of the last transaction in a batch request.
- D. A batch operation can be used to send multiple heterogeneous operation requests to the server in a single SOAP request.
- E. In a batch request, the server will allow up to 100 transactions.
Correct Answer: B,D 🗳️
Explanation: Only visible for PremiumVCEDump members. You can sign-up / login (it's free).
Which two statements are true about knowledge base articles of Oracle Service Cloud? (Choose two.)
- A. Answer articles can be archived but not deleted.
- B. Answer articles cannot be printed.
- C. Answer articles can be copied.
- D. Multiple answers cannot be updated simultaneously.
- E. Answer articles can contain variables.
Correct Answer: C,E 🗳️
Which five components can be used to filter the Authoring inbox? (Choose five.)
- A. Console roles
- B. Assignment status
- C. Locales
- D. Views
- E. Content Types
- F. User
- G. Product and Categories
- H. Rating
Correct Answer: B,C,D,E,F 🗳️
Explanation: Only visible for PremiumVCEDump members. You can sign-up / login (it's free).
Which option should you select from the Status drop-down menu to see the reviewed requests in Knowledge Advanced?
- A. Active Request
- B. Archived Request
- C. Request Review
- D. All Requests
Correct Answer: B 🗳️
Explanation: Only visible for PremiumVCEDump members. You can sign-up / login (it's free).
Which statement is true about generic objects?
- A. A generic object representation must be built for handling standard objects.
- B. A generic object representation must be built for custom objects.
- C. CRUD operations cannot be performed with generic objects.
- D. Batching and chaining operations are supported only by generic objects.
Correct Answer: D 🗳️
Explanation: Only visible for PremiumVCEDump members. You can sign-up / login (it's free).
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