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Updated: Sep 02, 2026
No. of Questions: 67 Questions & Answers with Testing Engine
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Nortel 920-146 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| System Administration & Management | 25% | - Call center configuration - User and administrator accounts - Database and backup management |
| Maintenance & Troubleshooting | 10% | - Routine maintenance tasks - Log analysis and diagnostics - Common issues and resolution |
| Features & Functionality | 20% | - Agent and supervisor features - Call routing and distribution - Reporting and monitoring tools |
| Symposium Call Center Server 5.0 Overview & Architecture | 20% | - Software requirements and compatibility - System components and architecture - Server roles and deployment models |
| Installation & Initial Configuration | 25% | - Installation procedures - Basic setup and configuration - Pre-installation planning |
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