Instant Download Nortel : 920-119 Questions & Answers as PDF & Test Engine
Updated: Sep 04, 2026
No. of Questions: 75 Questions & Answers with Testing Engine
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Nortel 920-119 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Agent Configuration & Functionality | 25% | - Agent login/logout and state management - Agent desktop features - Supervisor and reporting functions |
| TAPI Implementation & Integration | 30% | - TAPI standards and versions - Application integration using TAPI - TAPI service provider installation |
| Symposium Call Center Architecture | 25% | - Call flow mechanisms - System components and overview |
| Maintenance, Troubleshooting & Support | 20% | - Common issues and resolutions - Performance optimization - Diagnostic tools and logs |
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