Instant Download HP : HP2-H33 Questions & Answers
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HP HP2-H33 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| HP ServiceOne Services | - Service lifecycle and value proposition - Support services and service offerings structure |
| Competitive Positioning | - HP advantages in PPS services market - Differentiation vs competitors |
| Sales Process and Best Practices | - Customer engagement strategies - Solution selling methodology |
| Selling HP Solutions | - Customer needs analysis and solution mapping - Value-based selling approach |
| HP PPS Portfolio Overview | - Key product categories and positioning - HP Personal Systems and Printing Systems overview |
HP Selling HP PPS ServiceOne Services Sample Questions:
Which HP PPS Services allow customers to add leasing of the new hardware purchased within the pricing?
- A. HP Priority Services
- B. HP Standard Contractual Services
- C. HP Care Pack Services
- D. HP Custom Contractual Services
A customer has set aside a budget to cover refreshment of their printing and PC hardware. They are interested in contracting with a hardware manufacturer for services because their IT department does not have adequate resources.
The contract would include the following provisions:
1.Faster response times
2.Multi-vendor repair services
3.Onsite engineer
4.Lease new equipment
Which HP PPS Services offering best meets this customer's needs?
- A. HP Deployment Services
- B. HP Standard Contractual Services
- C. HP Care Pack Services
- D. HP Custom Contractual Services
Explanation: Only visible for PremiumVCEDump members. You can sign-up / login (it's free).
Which trigger is a good indicator of an opportunity to offer HP Care Pack Services? (Select three.)
- A. A customer has established security policies and procedures.
- B. A customer requires project management to deploy personal systems.
- C. A customer needs to be able to add or remove devices from the same service engagement.
- D. A customer has a high volume of sensitive data to protect.
- E. A customer is concerned about potential security breaches by irresponsible employees.
- F. A customer needs an onsite technician to support the hardware fleet.
A customer is nearing the expiration of their existing service engagement. When asked about a renewal, they expressed a desire to maintain the same SLA and conditions and keep existing hardware. A review of their hardware inventory shows that it is no longer supported.
Which renewal option should you offer?
- A. Purchasing an extended warranty
- B. HP Post-Warranty Care Pack
- C. Hardware Refresh
- D. Upgrading with HP Contract
Which statement is true about the duration of the risk mitigation services?
- A. Duration of services can be from 1 to 5 years, depending on hardware to support and geography.
- B. Duration of services is based on warranty duration and extensions.
- C. Duration of services can be from 1 to 2 years, depending on hardware to support and geography.
- D. Duration of services is based on event type, depending on the hardware issue.
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