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Salesforce Plat-Con-201 Exam Syllabus Topics:

Salesforce Certified Omnistudio Consultant Sample Questions:

1. A consultant is designing a FlexCard for a client. The client wants to customize the look of each element on the FlexCard. What tool should the consultant use to meet the client's requirements?

A) Use Integration Procedures to customize the look of each element.
B) Use DataRaptor to customize the look of each element.
C) Use OmniScripts to customize the look of each element.
D) Use the style panel in the FlexCard Designer to customize the look of each element.

2. In which two scenarios should a DataRaptor be used?
Choose 2 answers

A) To retrieve today's financial news
B) To merge the city and state fields into a single field
C) To retrieve an account and Its related contacts
D) To send an SMS alert to the user when a process completes

3. A company is designing a new console for contact center
agentsto display case data for customers. All cases will be fetched using a single DataRaptor. This page needs to display cases as follows:
* "Open" cases with case description, case open date, case type,
assigned to and priority fields. Open cases should be highlighted with
a red border.
* "Awaiting Closure" cases with case description, last action taken date, resolution, approval reason for closure, and assigned to fields. These cases should be highlighted with a grey border.
* "Closed" cases with case description, resolution, case closed date
fields with a link to duplicate cases.
How should the consultant design the FlexCard solution to meet these
requirements?

A) Using a single FlexCard with three flyouts
B) Using a single FlexCard with multiple card filters
C) Using a single FlexCard with three states
D) Using three FlexCards

4. A business plans to implement new tools for their call center agents to increase efficiency and improve customer experience. The business needs to reduce new agent ramp-up time. During the discovery phase of the project, the business identifies the following requirements for the project:
* Easy access to frequent processes
* "At a glance" dashboards of customer information
* Lists of customer bills, which are stored on an external system
Which two FlexCard benefits should the consultant highlight when presenting a proposed solution?
Choose 2 answers

A) Display differentactions based on context
B) Allow customers to enter bill payment information
C) Display a 360° view of the customer
D) Guide users through complex processes

5. A solution architect is working on a digital transformation project for a client. The client has complex business requirements that need to be implemented using Omnistudio tools. The solution architect needs to decide which Omnistudio tool to use.
Which Omnistudio tool should the solution architect use to automate the client's business processes and create guided interactions using data from the Salesforce org and external sources?

A) Flexcards
B) Expression Sets
C) Integration procedures
D) Omniseripts

Solutions: