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Salesforce Certified Omnistudio Consultant Sample Questions:

1. A consultant has a project with the following requirement: "Agents need to follow a standard customer greeti.... script in order to ensure brand consistency." Which OmniScript element should the consultant recommend to ensure the agents can see and follow these standard scripts?

A) Input Block
B) Step
C) Headline
D) Text Area

2. A company plans to rebuild a process that includes functionality that was originally written in APEX and Visual pages using OmniScript. The consultant reviews the process and sees in the first step, the user reviews data and, then enters additional information. In the next step, the process retrieves data from an external system.
In this scenario, which OmniStudio data tool should the consultant recommend?

A) DataRaptor Extract
B) DataRaptor Turbo
C) Calculation Procedure
D) Integration Procedure

3. An OmniScript saves data to Salesforce and to an external system. What OmniScript element could save all this data?

A) DataRaptor Transform Action
B) DataRaptor Post Action
C) Integration Procedure Action
D) HTTP Action

4. A consultant is working with a client who wants to create guided interactions using data from their Salesforce org and external sources.
Which Omnistudio tool should the consultant recommend for creating these guided interactions?

A) Flexcards
B) Data Mappers
C) Omniseripts
D) Integration Procedures

5. When a customer calls to add a new primary contact to their account, call center agents need to complete a I contact form. The agent enters the new contact information using an OmniScript and then needs to generate PDF with the contact information pre-filled that can be shared with the customer.
Which OmniStudio tool should the consultant recommend to generate the pre-filled PDF'

A) Data Maptor
B) Calculation Procedure
C) OmniStudio Action
D) Integration Procedure

Solutions: