Latest Jan-2024 ITIL-4-DITS Dumps PDF And Certification Training
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The ITIL 4 Leader: Digital & IT Strategy certification exam is designed to test the candidate's knowledge and understanding of digital and IT strategy. ITIL-4-DITS exam consists of 40 multiple-choice questions, and the candidate must score 70% or higher to pass the exam. ITIL-4-DITS exam is conducted online, and the candidate can take it at any time and from anywhere in the world. ITIL-4-DITS exam fee is reasonable, and the certification is valid for three years.
The ITIL 4 Leader: Digital & IT Strategy certification exam is designed for individuals who have already completed the ITIL 4 Foundation Certification and have a minimum of five years of experience in IT service management. ITIL 4 Leader: Digital & IT Strategy Exam certification is ideal for IT professionals who are looking to move into leadership roles within their organization or who want to develop a deeper understanding of digital and IT strategy.
NEW QUESTION # 14
Which is NOT an essential consideration when developing a digital strategy?
- A. Understanding which systems will form die digital technology programme
- B. Understanding emerging technologies Hal could affect the organization
- C. Understanding the risks involved with digital opportunities
- D. Understanding how to identify potential opportunities
Answer: A
Explanation:
Understanding which systems will form the digital technology programme is not an essential consideration when developing a digital strategy. It is a more detailed and technical aspect that can be defined later in the implementation phase. The essential considerations when developing a digital strategy are more focused on understanding the organization's vision, goals, values, customers, markets, competitors, opportunities, risks, and capabilities. Reference: ITIL 4 Leader: Digital and IT Strategy, page 5-6
NEW QUESTION # 15
Why might an organization choose to Implement an Innovation even though it does not meet its minimum requirement for "return on Investment' (ROI)?
- A. The innovation is essential for the a organization to survive
- B. The innovation is low risk
- C. The innovation will deliver significant benefit for the organization
- D. The innovation is low cost
Answer: D
NEW QUESTION # 16
Which is an example of industry disruption?
- A. An organization transitioned a large number of its services to a cloud provider to remain competitive In their market
- B. A service provider has launched a new app to support collaboration that is easy to use, and is popular with consumers from many markets
- C. A software provider has developed a new satellite navigation system for the serf-driving cat market that has become the system of choice for car manufacturers
- D. A mobile phone provider has adopted a new operating model in response to threats from the competition which has resulted In the provider becoming the market leader
Answer: C
Explanation:
A software provider has developed a new satellite navigation system for the self-driving car market that has become the system of choice for car manufacturers is an example of industry disruption. Industry disruption is about creating new markets or value propositions that challenge or replace existing ones. The software provider has created a new value proposition for the self-driving car market that has disrupted the existing satellite navigation systems and gained a competitive advantage. Reference: ITIL 4 Leader: Digital and IT Strategy, page 37-38
NEW QUESTION # 17
An insurance company generates sales from its website, from agents in a call center, and from third parties working for other financial service organizations. The product is very product is very popular and users are generally satisfied. The organization regularly collects and analysis data about service consumers, and this shows users have different levels of satisfaction, depending on how the product was sold.
What should the insurance company consider NEXT to help resolve the situation?
- A. Customer analytics
- B. Omnichannel delivery
- C. Customer feedback
- D. Market relevance
Answer: A
NEW QUESTION # 18
An organization has started a digital transformation programme, and wants to create a culture of innovation.
This month, the CIO plans to deliver a presentation on how chatbots can improve the customer registration experience.
Which approach is the CIO using to support the programme?
- A. Giving employees time for training and development
- B. Establishing a mantel intelligence culture
- C. Encouraging digital technology opportunities
- D. Working with workflow and talent management
Answer: C
NEW QUESTION # 19
Which is NOT an essential consideration when developing a digital strategy?
- A. Understanding which systems will form die digital technology programme
- B. Understanding emerging technologies Hal could affect the organization
- C. Understanding the risks involved with digital opportunities
- D. Understanding how to identify potential opportunities
Answer: A
NEW QUESTION # 20
The leaders of an organization ate defining an approach to optimize its value streams and processes to create a more efficient way of working.
What should this approach focus on?
- A. Organizational resilience
- B. Organizational agility
- C. Elimination of waste
- D. Uninterrupted delivery
Answer: C
NEW QUESTION # 21
An organization is continually changing to maintain customer and market relevant. The changes adopting new technologies, expanding to new markets, and adjusting the service portfolio.
Which is the BEST approach to ensure that suppliers and partners support these changes?
- A. Organizational resilience
- B. Sourcing strategy
- C. Technology replacement modernization
- D. Uninterrupted delivery
Answer: B
Explanation:
A sourcing strategy is about deciding how to acquire and manage the resources and capabilities needed to deliver services, including suppliers and partners. An organization that is continually changing to maintain customer and market relevance needs a sourcing strategy that can support these changes by enabling flexibility, agility, innovation and collaboration with suppliers and partners. Reference: ITIL 4 Leader: Digital and IT Strategy, page 75-76
NEW QUESTION # 22
An organization strategy requires them to continually maintain market relevance.
Which approach is the MOST relevant to achieve this objective?
- A. Customer 360
- B. Digital transformation
- C. Employee 360
- D. PESTLE analysis
Answer: A
NEW QUESTION # 23
An organization is continually changing to maintain customer and market relevant. The changes adopting new technologies, expanding to new markets, and adjusting the service portfolio.
Which is the BEST approach to ensure that suppliers and partners support these changes?
- A. Organizational resilience
- B. Sourcing strategy
- C. Technology replacement modernization
- D. Uninterrupted delivery
Answer: B
NEW QUESTION # 24
Which statement about metrics is CORRECT?
- A. Lagging metrics are easy to measure and to influence
- B. Leading metrics ate difficult to measure, but easy to Influence
- C. Lagging metrics predict what a is likely to happen in the future
- D. Legging metrics report what has been achieved
Answer: D
Explanation:
Lagging metrics report what has been achieved by measuring the outcomes or results of past actions or activities. They are easy to measure but difficult to influence. They are useful for evaluating performance and validating hypotheses. Leading metrics predict what is likely to happen in the future by measuring the inputs or drivers of future outcomes or results. They are difficult to measure but easy to influence. They are useful for forecasting and influencing performance. Reference: ITIL 4 Leader: Digital and IT Strategy, page 83-84
NEW QUESTION # 25
The leaders of an organization ate defining an approach to optimize its value streams and processes to create a more efficient way of working.
What should this approach focus on?
- A. Organizational resilience
- B. Organizational agility
- C. Elimination of waste
- D. Uninterrupted delivery
Answer: C
Explanation:
Elimination of waste is about identifying and removing any activities, resources, or outputs that do not add value to the customers or the organization. This can help optimize value streams and processes, improve efficiency and effectiveness, reduce costs and risks, and increase customer satisfaction. Reference: ITIL 4 Leader: Digital and IT Strategy, page 64
NEW QUESTION # 26
An insurance company generates sales from its website, from agents in a call center, and from third parties working for other financial service organizations. The product is very product is very popular and users are generally satisfied. The organization regularly collects and analysis data about service consumers, and this shows users have different levels of satisfaction, depending on how the product was sold.
What should the insurance company consider NEXT to help resolve the situation?
- A. Customer analytics
- B. Customer feedback
- C. Omnichannel delivery
- D. Market relevance
Answer: C
Explanation:
Omnichannel delivery is about providing a consistent and seamless customer experience across different channels and touchpoints. This can help increase customer satisfaction, loyalty, and retention. The insurance company should consider how to align and integrate its different sales channels to deliver a unified and coherent service to its customers. Reference: ITIL 4 Leader: Digital and IT Strategy, page 17
NEW QUESTION # 27
Which statement is CORRECT about risk management in digital organizations?
- A. All risk management efforts should focus on assets owned by the organization
- B. All risk management should start by assessing the current state
- C. All the organization's slaveholders should contribute to risk assessment
- D. All risks could cause harm to the organization if they are not managed
Answer: C
NEW QUESTION # 28
Which is a leadership skill that relates to having a digital mindset?
- A. Bulking a rapport with regulators and government officials
- B. Looking at the potential of new tools to meet customer needs
- C. Measuring the success of strategic digital initiatives
- D. Sharing success stories frequently to motivate others
Answer: B
NEW QUESTION # 29
An organization strategy requires them to continually maintain market relevance.
Which approach is the MOST relevant to achieve this objective?
- A. Digital transformation
- B. Customer 360
- C. Employee 360
- D. PESTLE analysis
Answer: A
Explanation:
Digital transformation is the most relevant approach to achieve the objective of continually maintaining market relevance. It is about using digital technology to create new or modify existing business processes, culture, and customer experiences to meet changing market needs and expectations. It also helps to create value, enhance competitiveness, and foster innovation. Reference: ITIL 4 Leader: Digital and IT Strategy, page 5
NEW QUESTION # 30
An organization is planning a large scale digital transformation programme to significantly improve its digital capabilities. Which Is the BUT approach for defining and implementing this programme?
- A. The Chief Digital Officer should define and implement the programme
- B. The organization's governing body should define and implement the programme
- C. A digital task force should be appointed to define and Implement me programme
- D. individual initiatives should be defined and implemented separately
Answer: C
NEW QUESTION # 31
An organization provides services to businesses and private customers, it is now reviewing. its strategy and needs to ensure that the strategy sufficiently addresses the external perspective.
Which question BEST supports this objective?
- A. How can we improve operational efficiencies?
- B. What markets do we serve?
- C. How can we reduce costs?
- D. How do we get to where we want to be?
Answer: B
NEW QUESTION # 32
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