[Jan 15, 2022] 78950X Sample with Accurate & Updated Questions [Q28-Q44]

[Jan 15, 2022] 78950X Sample with Accurate & Updated Questions

78950X Exam Info and Free Practice Test | PremiumVCEDump

Avaya 78950X Exam Syllabus Topics:

Topic	Details
Topic 1	Modify the sample application using Orchestration Designer Describe Prompt Management component in ACCS
Topic 2	Apply the configuration steps for outbound features using Outbound Campaign Management Tool Describe the ACCS deployment methods that relates to AAMS, WebLM and ACCS
Topic 3	Explain the whole process of installing, configuring, maintaining and testing to bring the ACCS in a working state Apply the configuration steps for multimedia features within ACCS
Topic 4	Apply basic ACCS administration tasks and configure agent and supervisor privileges Explain the ACCS license assignments Generate and schedule reports
Topic 5	Create customized real-time display IP Office Configurations
Topic 6	Explain the steps required to troubleshoot the ACCS server by symptoms Explain the business continuity requirements in a Campus Redundancy Environment
Topic 7	Describe the high-level configuration steps for Avaya Aura® Media Servers in a High Availability environment Explain how to secure the links between ACCS and IP Office
Topic 8	Explain the required IP Office configuration steps to integrate with ACCS Explain the operation and benefits of the ACCS solution

 

NEW QUESTION 28
Which two tools are used to configure the email servers In Avaya Contact Center Select (ACCS)? (Choose two.)

• A. The ACCS Ignition Wizard
• B. The ACCS Multimedia administration component
• C. The Configuration component of the ACCS Launchpad
• D. The outbound component of the ACCS Launchpad

Answer: A,B

 

NEW QUESTION 29
Which two licenses will an agent need when servicing the Customer_Service voice skillset, the EM_Customer_Service skillset, and the WC_Customer_Service skillset? (Choose two.)

• A. One mobile agent license
• B. One multimedia license
• C. One voice license
• D. One multiplicity license

Answer: C,D

 

NEW QUESTION 30
What is the function of the Data Synchronization process?

• A. It is used by IP Office to pull agent data from the Avaya Contact Center Select (ACCS) system.
• B. t is used by IP Office to push agent data to the Avaya Contact Center Select (ACCS) system.
• C. It is used by the Avaya Contact Center Select (ACCS) system to push agent data to the IP Office.
• D. It Is used by the Avaya Contact Center Select (ACCS) system to pull agent data from the IP Office.

Answer: D

 

NEW QUESTION 31
Which two statements about Campus Business Continuity are true? (Choose two.)

• A. To support Business Continuity resiliency, the Avaya Contact Center Select (ACCS) agents must each have an associated Windows domain user account in the same Windows domain as the active and standby servers.
• B. The active and standby servers must be in the same location and network subnet using static IP addresses.
• C. The active and standby Avaya Contact Center Select (ACCS) servers are in different network subnets and/or campus locations.
• D. The active and standby Avaya Contact Center Select (ACCS) must be visualized on the same VMware host servers.

Answer: D

 

NEW QUESTION 32
To allow the Agent Desktop to login and authenticate each agent or supervisor/agent, which two accounts does the Avaya Contact Center Select (ACCS) solution support? (Choose two.)

• A. IP Office user account
• B. Windows user account
• C. SIP user account
• D. Active Directory Domain account

Answer: B,D

 

NEW QUESTION 33
What are the two locations where a historical report can be saved? (Choose two.)

• A. In a Group folder
• B. In the Public Report Templates folder
• C. In the Private Report Templates folder
• D. In the Scheduled Events folder

Answer: A,C

 

NEW QUESTION 34
Which two parameters does the Avaya Aura Media Server (AAMS) default locale setting control? (Choose two.)

• A. The locale used for default prompts and announcements
• B. The language for the User Interface
• C. The locale of ringback that can be played by Avaya Contact Center Select (ACCS) scripts
• D. The keyboard requirements

Answer: A,B

 

NEW QUESTION 35
A customer has an existing operational Avaya Contact Center Select (ACCS) solution, and has added a new number for inquiries about a special credit loan offer. The customer wants calls to be answered by agents assigned the existing NewAccounts skillset.
Which two configuration tasks are needed to make sure calls from the new number are routed to the proper agents? (Choose two.) Which two configuration tasks are needed to make sure calls from the new number are routed to the proper agents? (Choose two.)

• A. A new SIP extension needs to be added to the IP Office.
• B. A corresponding CDN needs to be set up
• C. A short code needs to be added on the IP Office.
• D. A new short code needs to be set up in the ACCS.

Answer: A,D

 

NEW QUESTION 36
What are the high level configuration requirements for Avaya Aura Media Server (AAMS) HA?

• A. The Replication account setup must be different between Primary and Backup AAMS.
• B. The UUID from Primary AAMS should be selected for use on Backup AAMS.
• C. Enable High Availability should only be selected on the Primary AAMS.
• D. The UUID from Backup AAMS should be selected for use on Primary AAMS.

Answer: B

 

NEW QUESTION 37
Which statement about the Avaya SIP Sleuth is true?

• A. It is a pre-installed application found under Contact Center Common Utilities.
• B. It must be downloaded and run from the AMS element manager.
• C. It is a pre-installed application but must be activated in the registry of the Avaya Contact Center Select (ACCS).
• D. It is a separate downloadable application that runs on a local workstation PC.

Answer: B

 

NEW QUESTION 38
A customer with Contact Center Multimedia (CCMM) installed needs to create, modify, and monitor outbound campaigns.
Which CCMM tool provides this functionality?

• A. The CCMA
• B. The outbound campaign Management Tool
• C. The E-mail Manager
• D. The Multimedia Contact Manager

Answer: A

 

NEW QUESTION 39
Which two tasks must be completed before starting the WebLM Software Appliance deployment? (Choose two.)

• A. Download the WebLM Software Appliance from PLDS-
• B. Verify that the Avaya Contact Center Select (ACCS) Software Appliance has been deployed
• C. Mount the Avaya Contact Center Select (ACCS) DVD on the VMware server.
• D. Log into the vCenter or vSphere.

Answer: C,D

 

NEW QUESTION 40
Which three skillset configuration data sets are parts of the sample data provisioned with Avaya Contact Center Select (ACCS)? (Choose three.)

• A. OB_Skill1
• B. Outbound_Skill1
• C. VM_Skill1
• D. Email_Skill1
• E. Skill2

Answer: A,C,E

 

NEW QUESTION 41
Which three methods of adding agents does Avaya Contact Center Select (ACCS) support? (Choose three.)

• A. Contact Center Management create copy
• B. Contact Center Management multi add option
• C. Contact Center Management add many users
• D. Contact Center Management add agent
• E. Contact Center Configuration Tool

Answer: B,C,E

 

NEW QUESTION 42
Which two types of pegging thresholds will Impact both real-time displays and historical reports? (Choose two.)

• A. Short call
• B. Service Level
• C. Service Factor
• D. Display

Answer: A,D

 

NEW QUESTION 43
Which Avaya Contact Center Select (ACCS) component provides intelligent call routing, manages functions such as logic for contact processing, contact treatment, contact handling, contact presentation, and the accumulation of data into historical and real-time databases?

• A. CCT
• B. CCMM
• C. CCMS
• D. CCMA

Answer: B

 

NEW QUESTION 44
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