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SAP C_C4H47I_34 Exam Syllabus Topics:
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NEW QUESTION # 43
As a Sales Representative, you are using Kanban view in Guided Selling. When can you move Opportunities from one sales phase to another using drag-n-drop feature?
- A. When there is a blue check mark beside the Opportunity.
- B. When there is a yellow check mark beside the Opportunity.
- C. When there is a green check mark beside the Opportunity.
- D. When there is a red check mark beside the Opportunity.
Answer: A
Explanation:
According to the SAP Service Cloud Version 2 User Guide1, Kanban view is a visual representation of the sales pipeline that shows the Opportunities grouped by sales phases. You can use the drag-n-drop feature to move Opportunities from one sales phase to another, as long as the Opportunity has a blue check mark beside it. This indicates that the Opportunity meets the minimum criteria for the target sales phase. If the Opportunity has a green check mark, it means that it exceeds the minimum criteria. If the Opportunity has a yellow check mark, it means that it is missing some mandatory fields. If the Opportunity has a red check mark, it means that it does not meet the minimum criteria. Therefore, the correct answer is B. References = SAP Service Cloud Version 2 User Guide, page 67.
NEW QUESTION # 44
Which of the following features can be used to create scripts for Call Lists?
- A. Phone Call
- B. Task
- C. Survey
- D. Playbook
Answer: C
Explanation:
Surveys are the feature that can be used to create scripts for Call Lists in SAP Sales Cloud Version 2. Surveys are predefined questions that can be associated with a Call List to capture required data when conversing with participants. Surveys can be created and managed in the Surveys work center, and then added to a Call List by the sales manager. Sales reps can access the surveys in the Live Activity Center during phone calls and submit the results. The results can be viewed in the participant's timeline view. References = Use Call Scripts in Call Lists - SAP Online Help, Solution Guide for SAP Sales Cloud Version 2 | SAP Help Portal
NEW QUESTION # 45
What feature can you use for increasing the level of login protection for end user passwords?
- A. Security Policy
- B. Identity Provider
- C. Business Role
- D. Content Security Policy
Answer: A
Explanation:
A security policy is a set of rules and guidelines that define the security requirements for your organization. It specifies the password policy, the session timeout, the login attempts, the IP address restrictions, and the two-factor authentication settings for your end users. By configuring these settings, you can increase the level of login protection for end user passwords and prevent unauthorized access to your SAP Service Cloud Version 2 solution. References = Security Guide for SAP Service Cloud Version 2, Setting Up Employees for Service
NEW QUESTION # 46
Which of the following options can be considered a Side-by-Side extension of SAP Sales Cloud Version 2?
- A. Embedding custom modules created in SAP Build App
- B. Enhancing the code baseline without modifying the standard
- C. Extending standard delivered applications
- D. Adding custom fields on existing entities
Answer: A
Explanation:
* Embedding custom modules created in SAP Build App is a correct answer because SAP Build App (formerly known as SAP AppGyver) is a no-code development environment that allows users to build business applications without the need for pro-code development knowledge1. SAP Build App is part of the SAP Extension Suite, which enables side-by-side extensibility for SAP Sales Cloud Version 22.
* Extending standard delivered applications, Adding custom fields on existing entities, and Enhancing the code baseline without modifying the standard are not correct answers because they are examples of in-app extensibility, not side-by-side extensibility. In-app extensibility allows users to customize and adapt the standard functionality of SAP Sales Cloud Version 2 within the same system, using tools such as fields, layouts, mash-ups, and key user tools3.
References = 1: Design and Develop Extensions on SAP Service and Sales Cloud Version 2 Using SAP AppGyver 2: Getting Familiar with SAP Sales Cloud Version 2 - SAP Learning 3: SAP Help Portal - SAP Online Help
NEW QUESTION # 47
Which of the following are the standard out-of-the-box forecast Categories for Opportunities in SAP Sales Cloud Version 2? Note: There are 3 correctanswers to this question.
- A. Committed
- B. Expected
- C. Best Case
- D. Pipeline
- E. Forecasted
Answer: A,B,D
Explanation:
The standard out-of-the-box forecast categories for Opportunities in SAP Sales Cloud Version 2 include Expected, Pipeline, and Committed. These categories are used to classify the opportunities based on their likelihood of closing, which helps in sales forecasting
https://help.sap.com/docs/SAP_CLOUD_FOR_CUSTOMER/24765b551a014b779b95c7b07d8e9079/98d8f276b
NEW QUESTION # 48
Which of the following are key enhancements of Lead Management in SAP Sales Cloud Version 2? Note:
There are 3correctanswers to this question.
- A. Ability to manage accounts with Guided Selling.
- B. Interactive list view with elements like quick filters and KPI graphs.
- C. Insights that predict the likelihood of a Lead getting converted.
- D. Optimized details page showcasing all of the relevant information in an easy to consume format.
- E. Ability to identify the right leads, working through the sales cycle across various phases.
Answer: C,D,E
Explanation:
* A: SAP Sales Cloud Version 2 provides insights that predict the likelihood of a lead getting converted based on machine learning algorithms. These insights help sales representatives prioritize the most promising leads and take the best actions to increase the conversion rate12.
* C: SAP Sales Cloud Version 2 enables sales representatives to identify the right leads, working through the sales cycle across various phases. The solution supports the lead qualification process, where sales representatives can figure out what the prospects need and how likely they will purchase the products or services3. The solution also allows sales representatives to track the lead status, assign tasks, schedule activities, and collaborate with team members throughout the lead lifecycle12.
* E: SAP Sales Cloud Version 2 offers an optimized details page that showcases all of the relevant information about a lead in an easy to consume format. The details page includes sections such as overview, contact information, lead details, related objects, notes, attachments, and activities. The details page also provides quick actions, such as converting a lead, creating a follow-up opportunity, or sending an email12.
References = 1: SAP Sales Cloud Version 2 | SAP Help Portal 2: Exploring and Configuring SAP Sales Cloud Version 2 3: Qualifying a Lead in SAP Sales Cloud - openSAP Microlearning
NEW QUESTION # 49
You have been asked to maintain Products in SAP Sales Cloud Version 2. Which of the followingsettings are relevant? Note: There are 3 correctanswers to this question.
- A. Units of Measure
- B. Product Type
- C. Product Groups
- D. Number Range
- E. Product Classification
Answer: A,B,E
Explanation:
Products are the goods or services that your company sells or provides to customers. In SAP Sales Cloud Version 2, you can maintain various settings for products, such as product type, units of measure, and product classification. These settings are relevant for defining the characteristics, pricing, and availability of products.
* Product Type: This setting determines the category of the product, such as material, service, or warranty.
The product type affects the behavior and fields of the product, such as whether it can be ordered, invoiced, or delivered. You can define your own product types and assign them to product categories in the Administrator work center1.
* Units of Measure: This setting specifies the unit in which the product is sold or measured, such as pieces, kilograms, or hours. You can define your own units of measure and assign them to product categories in the Administrator work center1.
* Product Classification: This setting allows you to assign attributes and values to products based on predefined classification systems, such as industry standards or customer-specific criteria. You can use product classification to filter, group, or compare products based on their attributes. You can define your own classification systems and assign them to product categories in the Administrator work center1.
The other two options, number range and product groups, are not relevant settings for maintaining products in SAP Sales Cloud Version 2.
* Number Range: This setting is used to define the range of numbers that can be assigned to business documents, such as sales orders, invoices, or tickets. Number range is not a setting for products, but for business transactions2.
* Product Groups: This setting is used to group products into hierarchical structures based on common characteristics, such as product line, product family, or product model. Product groups are not a setting for products, but for product portfolio management3.
References = Creating and Maintaining Products, Business Configuration Guide for SAP Sales Cloud Version
2, SAP Sales Cloud Version 2 Feature Scope Description, SAP Sales Cloud Version 2 | SAP Help Portal
NEW QUESTION # 50
You are an administrator of SAP Sales Cloud Version 2.What tool do you use to configure the system within the tenant?
- A. Scoping Elements
- B. The Business Configuration
- C. The Administration Console
- D. The SAP For Me Portal
Answer: B
Explanation:
The Business Configuration is the tool that allows you to adapt the SAP Sales Cloud Version 2 solution to your business needs. It consists of two main working areas: Scoping and Fine Tuning. Scoping is where you activate and deactivate features, and Fine Tuning is where you control how the activated features behave in detail. The Business Configuration is accessed from the Administration Console, which is the central entry point for alladministrative tasks in SAP Sales Cloud Version 2. References = SAP Sales Cloud Version 2 | SAP Help Portal, Set Up Guide for SAP Sales Cloud Version 2 - SAP Online Help, Understanding the Business Configuration Concept - SAP Learning
NEW QUESTION # 51
You want to assign Leads that originate from source 'External Partner' to a sales employee. Which setting do you use to achieve this?
- A. Lead Routing to Employee
- B. Status
- C. Qualifications
- D. Party Schema
Answer: A
Explanation:
Lead Routing to Employee is the setting that allows you to assign Leads to a specific sales employee based on certain attributes, such as the source of the Lead. This feature is part of the Digital Sales Engagement for Business Users capability in SAP Service Cloud Version 21. You can configure Lead Routing to Employee rules in the following path: Settings Leads Lead Routing to Employee2. The other options are not related to this setting. Qualifications are the criteria that determine the quality of a Lead3. Status is the current stage of a Lead in the sales process. Party Schema is the structure that defines theparties involved in a Lead, such as the account, contact, or partner. References = 1: SAP Service Cloud Version 2 Features | SAP Help Portal 2: Configuring Lead Routing Rules - SAP Learning 3: Solution Guide for SAP Service Cloud - SAP Online Help : [Lead Status - SAP Online Help] : [Party Schema - SAP Online Help]
NEW QUESTION # 52
Which of the following parameters are required when configuring a new Mashup? Note: There are
3correctanswers to this question.
- A. Description
- B. User ID
- C. Secret Key
- D. Name
- E. URL
Answer: A,D,E
Explanation:
A mashup is a web page that integrates data from the SAP Sales and Service Cloud solution with data provided by an online web service or application. To configure a new mashup, you need to specify the following parameters:
* URL: The web address of the online web service or application that provides the data to be integrated.
You can also use placeholders to dynamically pass values from the SAP Sales and Service Cloud solution to the URL.
* Name: A unique and descriptive name for the mashup. This name is used to identify the mashup in the system and to assign it to a business object or a work center view.
* Description: A brief explanation of the purpose and functionality of the mashup. This description is displayed in the mashup list and helps users to understand what the mashup does. References = Mashups
| SAP Help Portal, Discovering mashups - SAP Learning
NEW QUESTION # 53
The customer you are currently supporting has recently bought the license for SAP Sales Cloud Version
2.How can you help them start the procedure for the system provisioning?
- A. By asking for support from product development
- B. By following the Onboarding Guide on the SAP Help Portal
- C. By requesting admin access to their tenant
- D. By raising a Support Ticket
Answer: B
Explanation:
You can help the customer start the procedure for the system provisioning by following the Onboarding Guide on the SAP Help Portal. The Onboarding Guide provides a step-by-step checklist for activating the tenant, configuring the settings, and accessing the solution. The guide also explains how to use the Data Import Tool, the SAP for Me portal, and the SAP Support Launchpad1 You cannot help the customer start the procedure for the system provisioning by raising a Support Ticket, asking for support from product development, or requesting admin access to their tenant. These options are not relevant or necessary for the system provisioning process23 References = 1: SAP Service Cloud Version 2 Onboarding Guide 2: SAP Sales Cloud and SAP Service Cloud v2 Onboarding Resource Center 3: Identifying Provisioning Services Operations : SAP Service Cloud Version
2 Set Up Guide
NEW QUESTION # 54
A new group of Business Users have to be created and granted read only access to sales entities, such as Leads, Opportunities and Sales Quotes for a specific Sales Area. As an Administrator, which sequence of steps must be performed?
- A. Create the Business Users
*Create the Employees
*Restrict the Employees Access Rights for that Sales Area - B. Create the Employees
*Create the Business Users
*Remove the Employees Write Access Rights for that Sales Area - C. Create the Employees
*Create the Business Users
*Assign a Sales Rep Business Role with restricted Read Access for that Sales Area - D. Create the Business Users
*Create the Employees
*Assign a Sales Rep Business Role and remove Write Access for that Sales Area
Answer: A
Explanation:
To create a new group of Business Users and grant them read only access to sales entities for a specific Sales Area, you need to perform the following steps:
* Create the Business Users: You need to create a Business User for each Employee who needs to access the system. A Business User consists of an Employee ID and a valid email address. You also need to assign a Security Policy to each Business User to ensure the security and integrity of the system1.
* Create the Employees: You need to create an Employee for each person who works for your company.
An Employee is an Employee ID, a name, an address, a communication, a language, a working time, and a department. You also need to assign a Business Role to each Employee to define the tasks and operations that they can perform, the data that they can access, and the level of authorization they have2.
* Restrict the Employees Access Rights for that Sales Area: You need to restrict the Employees Access Rights for the specific Sales Area that you want them to have read only access to. You can do this by using the Access Contexts and Access Restrictions features in the system. Access Contexts are predefined sets of criteria that determine the scope of data access for a Business Role. Access Restrictions are rules that further limit the data access for a Business Role based on certain attributes, such as the Sales Area3.
The other options are not correct because they either do not create the Business Users and Employees correctly, or they do not restrict the Access Rights properly. References = 1: Creating Business Users and Assigning a Business Role | SAP Help Portal 2: Creating Business Roles and Assigning a Business User | SAP Learning 3: [Access Contexts and Access Restrictions | SAP Help Portal]
NEW QUESTION # 55
Every time the expected revenue is greater than 500,000 US dollars, you want the system to display a warning that an approval process must be applied for that opportunity. How would you address this requirement? Note:
There are 2 correctanswers to this question.
- A. Create an action to show a warning message based on a certain condition
- B. Create a determination rule
- C. Create a validation rule
- D. Create a condition to show a warning message based on a certain action
Answer: A,C
Explanation:
To display a warning message based on a certain condition, you need to create an action and a validation rule in SAP Sales Cloud Version 2. An action is a user-defined function that can be triggered by a button, a workflow, or a script. A validation rule is a custom logic that can check the data entered by the user and display an error or a warning message if the data does not meet the specified criteria. For example, you can create an action called "Check Revenue" that calls a validation rule to check if the expected revenue of an opportunity is greater than 500,000 US dollars. If the condition is true, the validation rule can display a warning message that an approval process must be applied for that opportunity. You can also configure the action to be executed automatically when the opportunity is saved or submitted. References = Create Actions, Create Validation Rules
NEW QUESTION # 56
You are an Administrator who needs to create a robust mobile scenario for your business users. What administration tasks are performed during mobile application setup? Note: There are 2 correctanswers to this question.
- A. Home Page layout
- B. Widget creation
- C. Ul screen adaptation
- D. Mobile User creation
Answer: C,D
Explanation:
To create a robust mobile scenario for your business users, you need to perform the following administration tasks during mobile application setup:
* Ul screen adaptation: You can adapt the user interface of the mobile app to suit your business needs and preferences. You can change the layout, visibility, and behavior of fields, sections, and actions on the app screens. You can also create custom fields and logic using the key user tools1.
* Mobile User creation: You need to create and assign mobile users to enable them to access the mobile app. You can create mobile users manually or automatically, and assign them to the relevant business roles and catalogs. You can also manage the mobile user lifecycle, such as activating, deactivating, locking, and unlocking users2.
References =
* 1: Adapt the User Interface of the Mobile App
* 2: Create and Assign Mobile Users
NEW QUESTION # 57
Which options are provided for grouping your aggregated totals when configuring KPI Definitions in SAP Sales Cloud Version 2? Note: There are 2correctanswers to this question.
- A. Sum by Forecast Category
- B. Sum by Expected Value
- C. Cumulative Sum Across Forecast Categories
- D. Cumulative Sum by Expected Value
Answer: A,C
Explanation:
When configuring KPI Definitions in SAP Sales Cloud Version 2, you can group your aggregated totals by different dimensions, such as forecast category, expected value, sales unit, sales employee, etc. You can also choose to display the cumulative sum across forecast categories, which shows the total amount of all forecast categories up to the selected one. For example, if you select the forecast category "Commit", the cumulative sum will include the amounts from "Closed Won", "Best Case", and "Commit". Alternatively, you can choose to display the sum by forecast category, which shows the amount of each forecast category separately. For example, if you select the forecast category "Commit", the sum will only include the amount from
"Commit". References = SAP Sales Cloud Version 2 Solution Guide, page 72-73; Sales Cloud KPIs - Visits Conversion Rate to Opportunities
NEW QUESTION # 58
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