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The KPI Institute C-KPIP Exam Syllabus Topics:

The KPI Institute Certified KPI Professional Sample Questions:

Question 1

Which of the following statements is considered to be a KPI activation tool?

A. Ishikawa diagram
B. Data gathering process map
C. Heinrich's Pyramid
D. Performance Healthogram

Question 2

Which of the following is a data collection tool?

A. Scorecard
B. Reminder email
C. Data gathering template
D. Dashboard

Question 3

Which of the statements represents an objective?

A. Quality assurance
B. Nurture a learning environment that fosters creativity and innovation
C. Active running projects
D. Feedback system implementation

Question 4

Which of the following KPIs will influence "Service backlog (#)"?

A. Service complaints responded to (%)
B. Service lead time (# / time)
C. Revenue ($)
D. Productivity

Question 5

Which of the following KPIs is the most suitable to select for measuring the following objective: "Increase profitability"?

A. Annual budget ($)
B. Cost ($)
C. Revenue ($)
D. Net profit ($)

Solutions: