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Salesforce Certified B2B Solution Architect Sample Questions:

1. A Solution Architect is working with Northern Trail Outfitters' Sales and Services team. They are currently evaluating how many environments they need to procure. As part of a preliminary review, it was identified that although the different business units were happy working m separate environments, there is a requirement to know each other's transactions.
Which two requirements would make the Solution Architect recommend a Single org over a multi-org strategy?
Choose 2 answers

A) Collaboration between lines of business
B) Access to shared lines of business data
C) Global case management across lines of business
D) Simple security architecture across lines of business

2. The Northern Trail Outfitters (NTO) sales department currently uses Sales Cloud for its Sales team. The management team decided that the Sales team needs to start creating quotes based on the input from the finance department. NTO would like to implement quotes, contracted pricing, and invoicing for its customers.
Invoicing will be done based on an agreed billing cycle. The finance department would like to see a report on the invoices sent and track the details of the payments received. NTO also has a need for partners to be able to self-service their pipeline and quoting through a portal.
NTO's internal team decided to use Revenue Cloud and Experience Cloud as its solution.
What should a Solution Architect recommend as NTO begins its implementation?

A) Advise the client to start with Experience Cloud.
B) Select an AppExchange product focused on contract lifecycle management.
C) Develop an architectural plan to incorporate Revenue Cloud and Experience Cloud.
D) Advise the client that Revenue Cloud is the startingpoint.

3. Universal Containers (UC) sells automotive spare parts through a large network of partner retail outlets. UC's business model relies on partners (retail outlets) reaching out toUC to get access to its product catalog, selecting the product(s) they require, and then making bulk purchases. The partners occasionally reach out to UC sales representatives for advice or clarifications regarding particular SKUs on an opportunity on which they are co-sellers.
UC wants to offer discounts to partners who make large purchases. Further, UC wants to provide its partners with reports detailing their sales, including reports that summarize sales by partner, to help UC classify its partners accordingly.
Which solution should a Solution Architect recommend to meet UC's requirements?

A) Sales Cloud, Partner Relationship Management, and Einstein
B) Sales Cloud, Service Cloud, and Partner Relationship Management
C) Sales Cloud, B2B Commerce, and Customer Community
D) Sales Cloud, B2B Commerce, and Partner Relationship Management

4. The business model of Universal Containers (UC) puts a strong emphasis on indirect sales and service processes. UC's customers are primarily distributors, resellers, and service providers who either sell or service products independently,or collaborate with UC on joint opportunities and cases. In the past, collaboration was primarily driven through email but UC wants to bring both service and sales collaboration onto one consolidated platform.
Which solution should a Solution Architect recommend to create better collaboration and visibility for UC employees, resellers, and service partners?

A) Grant access to resellers and partners by providing Customer Community licenses.
B) Grant access to resellers and partners byproviding Partner Community licenses.
C) Grant access to resellers and partners by providing Sales Cloud licenses and Service Cloud licenses.
D) Grant access to resellers and partners by providing Customer Community Plus licenses.

5. A corporate bank has decided to use a multi-cloud solution to reduce time to market, showcase a 360-degree view of the bank's business customers, and improve CSAT rating by increasing channels for customer service. The CIO has asked to run a discovery workshop with one goal: understanding existing technical dependencies within the organisation.
What should a Solution Architect recommend as the top priority to start this journey?

A) Plot the process map using Universal Process Notation (UPN) through workshops involving a diverse set of stakeholders.
B) Plot the map or the future system landscape by making assumptions about the changes needed to improve customer satisfaction.
C) Plot what the customer is thinking, doing, and feeling at the varying stages of their experience, and connect them to interactions with the bank.
D) Plot the map of the current system landscape and identify key areas where the B2B multi-cloud solution will fit in.

Solutions: