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SAP C_C4C14_1811 Exam Syllabus Topics:

SAP Certified Application Associate - SAP Service Cloud 1811 Sample Questions:

1. Which of the following actions are supported by the email communication channel? Note: There are 2 correct answers to this question.

A) Create activities from inbound email
B) Create service tickets from inbound emails
C) Route unknow sender email to common inbox
D) Broad cast emails to a group of individuals

2. Which of the following data items are required to create a registered product? Note: There are 2 correct answers to this question.

A) Serial ID
B) Reference date
C) Warranty ID
D) Customer

3. You are setting up the connection between SAP JAM and SAP Cloud for Customer Where do you enable this integration?
Note: There are 2 correct answer to this question

A) In scoping under the Business Configuration work center
B) In Service and social general settings under the administrator work center
C) In general settings under the administration work center
D) In integration under the business configuration work center

4. Which of the following are functions of custom report creation in SAP Cloud for Customer? Note: There are 3 correct answers to this question.

A) Custom reports creation is supported with a guided procedure
B) Custom calculated key figures are allowed
C) Custom reports require new data sources
D) Custom reports can be created by sales employees
E) Variable selection is possible

5. Which of the following actions can you perform with the administration adaptation function when using silverlight? Note: There are 2 correct answers to this question.

A) Enter default extension field values based on business logic
B) Assign a page layout to achieve dynamic user interfaces.
C) Create a code list restriction for standard and extension fields
D) Create an extension field and define its properties

Solutions: