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Peoplecert ITIL-4-HVIT Exam Syllabus Topics:

Peoplecert ITIL 4 Specialist: High-Velocity IT Sample Questions:

Question 1

A new digital service is being designed. The team needs to make sure the service will meet agreed response times, availability targets, and support hours expected by customers.
Which practice should take the LEAD in defining and agreeing these targets?

A. Incident management
B. Deployment management
C. Problem management
D. Service level management

Question 2

An organization's executive management team is trying to build a Lean culture. The line managers in this organization have historically focused on ensuring that employees meet performance quotas and that the employees follow documented procedures. The executive management team is working with line managers to reinforce new ways of thinking, acting, and supporting employees. To do this, they are modelling new behaviours.
Which TWO behaviours of the line managers BEST align with Lean culture?
1. Talking directly to employees to understand how work is actually
done
2. Asking team leaders to define new procedures that ensure goals will
be met
3. Asking team leaders what help employees need and offering that help
4. Using coaching techniques to encourage and incentivize employees

A. 2 and 3
B. 1 and 2
C. 1 and 4
D. 3 and 4

Question 3

Which practice will MOST help to ensure that data from various IT systems is integrated for better understanding of the technology environment?

A. Monitoring and event management
B. Infrastructure and platform management
C. Problem management
D. Software development and management

Question 4

Which statement is CORRECT when considering a transformation to high velocity IT?

A. High-velocity transformation should not come at the expense of the quality of the solution
B. Customer-facing systems should be excluded from the high-velocity transformation
C. All organizations benefit from high-velocity transformations
D. High velocity should be applied throughout the organization's IT

Question 5

A support team performs its incident diagnosis and resolution activities within a persistent group messaging platform, where automation tools also post information and execute commands.
Which practice is being used?

A. ChatOps
B. Swarming
C. Kanban
D. Shift-left testing

Solutions: