Exam Name: NCSS-Symposium Express Call Center Installation and Maint 4.2
Certification Provider: Nortel
Corresponding Certification: Nortel Other Certification
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Nortel 920-131 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Maintenance and Troubleshooting | - System monitoring and reporting - Troubleshooting installation and runtime issues |
| Installation Planning | - Software installation preparation - Server requirements and prerequisites |
| System Installation | - Installing Symposium Express Call Center software - Media card / telephony integration setup |
| Symposium Express Call Center Overview | - System architecture and components - Call center concepts and ACD basics |
| Configuration and Administration | - Auxiliary Data System (ADS) setup - ACD/DN configuration - Voice services configuration |
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