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HP HP2-B117 Exam Syllabus Topics:

SectionWeightObjectives
Software and Services Overview10%- Warranty and support options
- Managed Print Services (MPS) basics
- HP ePrint, JetAdvantage, and workflow tools
Selling and Value Proposition20%- Presenting solutions and benefits
- Pricing, financing, and closing strategies
- Competitive positioning
Customer Needs Assessment20%- Addressing pain points and workflow challenges
- Identifying business and user requirements
- Matching products to workload and environment
Solution Benefits and Differentiators25%- Total Cost of Ownership (TCO) and ROI
- Security, sustainability, and reliability advantages
- Key HP technologies and unique features
HP Imaging and Printing Product Portfolio25%- Supplies, accessories, and service offerings
- DesignJet large-format solutions
- Multi-Function Printers (MFPs) and Flow MFPs
- LaserJet and InkJet printer families

HP Selling Imaging and Printing Fundamentals Sample Questions:

1. Which feature is unique to HP ePrint Enterprise?

A) Installed behind the company firewall for added control and security
B) Enhances the workflow functionality that is built into HP MFPs and | some HP printers
C) Enables mobile devices to print via email to eliminate the need to connect to the device
D) Enables Apple iOS devices to print directly to the HP imaging and printing device


2. Which product is an HP imaging and printing management solution?

A) HP Managed Print Services
B) HP ePrint
C) HP Web Jetadmin
D) HPPCL6


3. What are HP Managed Print Services?

A) An HP software program that remotely manages what end users are printing
B) An HP program that provides genuine HP supplies, maintenance, and break-fix services, plus drives continual improvement for customers across the customer's needs for imaging and printing
C) An hp.com database full of answers to customer inquiries about anything from technical issues, to putting new life into printed documents and photographs
D) An HP service for businesses who need supplies when they need them, regardless of time of day, weekends, or holidays


4. Which trend presents a growing security challenge for IT staff?

A) Bring Your Own Device (BYOD) to work scenarios
B) Large numbers of people upgrading to the latest Windows operating system
C) More people printing to fewer printing devices
D) Larger percentages of users installing their own anti-virus software


5. What is the meaning of the T in the model name of HP DesignJet printers, such as HP DesignJet T2400 eMFP?

A) Turbo
B) Technical
C) Thermal
D) Torn cat series


Solutions:

Question # 1
Answer: C
Question # 2
Answer: C
Question # 3
Answer: C
Question # 4
Answer: B
Question # 5
Answer: B

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