Exam Name: HP Service Manager 9.x Software
Certification Provider: HP
Corresponding Certification: HP ExpertONE Certification
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Instant Download HP : HP0-M43 Questions & Answers as PDF & Test Engine
Updated: Jul 30, 2026
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HP HP0-M43 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Service Manager Configuration | 25% | - Workflow and process design - Incident, problem and change management setup - Service request and catalog configuration - Notification and escalation rules |
| Topic 2: Service Manager Architecture and Deployment | 20% | - Server and client configuration - System architecture and components - Performance and scalability - Installation and deployment procedures |
| Topic 3: Integration and Reporting | 20% | - Report creation and management - Integration with other systems - Dashboard and data analysis - Web services and API usage |
| Topic 4: Service Manager Customization | 15% | - Forms, fields and views modification - RAD and JavaScript scripting - Menu and interface customization - Database dictionary changes |
| Topic 5: Service Manager Administration | 20% | - User, role and security management - System monitoring and logging - Database management and maintenance - Backup and recovery processes |
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