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HP HP2-B25 Exam Syllabus Topics:

HP LaserJet Solutions Sample Questions:

1. What is one possible cause of consistently smeared print output?

A) paper finish too rough or basis weight too light
B) paper moisture content too high
C) paper moisture content too low
D) paper finish too smooth or basis weight too heavy

2. How can customers confirm that their print job has been sent to a specific printer?

A) by right-clicking the printer icon and selecting See what's printing
B) by double-clicking the printer icon on the desktop
C) by right-clicking the printer and selecting Properties
D) by right-clicking the printer icon and selecting Printing Preferences

3. A customer calls and reports receiving the message: 13.02.00 JAMS IN DOOR. She does not see any paper in the paper path. What should you do first to help the customer clean the jam?

A) Ask the customer if they have been using supported media in Tray 1.
B) Ask the customer to open the right door to see if there is a paper jam.
C) Check the User Guide or Service Manual for information on clearing the jam.
D) Determine if the product has a c-path or an repair the jam accordingly.

4. What is the first step in the color printing process?

A) The formatter splits the print data into four color planes.
B) The tone is developed into the OP
C) The OPC surface is charged.
D) The laser discharges certain areas on the OPC.

5. You have tested and verified that a problem with a printer has been resolved. What should you do prior to leaving the customer location?

A) Update the repair history in the configuration log.
B) Make sure the call is closed with HP dispatch.
C) Reiterate the steps taken to resolve the problem with the customer.
D) No further action is necessary.

Solutions: