Exam Name: Unified Communication for System Engineers Exam
Certification Provider: Cisco
Corresponding Certification: IP Communications
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Instant Download Cisco : 642-104 Questions & Answers as PDF & Test Engine
Updated: Jul 17, 2026
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Cisco 642-104 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Gateways, Protocols and Integration | 15% | - Voice gateway configuration - PSTN and IP telephony integration - H.323, SIP, MGCP and SCCP protocols |
| Topic 2: Cisco Unified Communications Manager (CUCM) | 30% | - Call processing and features - Installation and configuration - Dial plan implementation - Endpoint registration and management |
| Topic 3: Maintenance, Monitoring and Troubleshooting | 10% | - Backup and recovery procedures - Common fault isolation and resolution - System monitoring and logging |
| Topic 4: Unified Communications Architecture and Design | 25% | - Single-site and multi-site deployment models - UC system components and functions - Network requirements and QoS for UC |
| Topic 5: Cisco Unified Communications Applications | 20% | - Unity Connection / Unity Express - Unified Presence - Contact Center Express |
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