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Avaya 74970X Exam Syllabus Topics:

Avaya Oceana® Solution Support Sample Questions:

1. If not using Security Assertion Markup Language (SAML) authentication in the deployed solution which statement regarding the Avaya Oceana Agent/Supervisor Login is correct?

A) Avaya Oceana Workspaces does not require LDAP Authentication while logging in.
B) Avaya Oceana Workspaces relies on CM for authentication and authorization.
C) Avaya Oceana Workspaces does not require UAC authorization while logging in.
D) Avaya Oceana Workspaces requires LDAP Authentication while logging in.

2. Refer to the exhibit.

A) It displays the need to repair the replication service from System Manager to the Avaya Breeze nodes.
B) It displays a successful DRS replication from System Manager to the Avaya Breeze nodes.
C) It displays the need for running a DRS replication Service for Avaya Breeze nodes.
D) It displays; the Avaya Oceana Breeze nodes that are synchronized with Session Manager.

3. Agent Controller receives Information from the Omnichannel Resource Controller (ORC).
Outing the Email Flow processing, to which components does the Agent Controller feed the Information?

A) UAC, Email Snap-In and Omnichannel DB
B) UAC and Omnichannel DB
C) UCM Spaces, UAC, and Agent Workspaces
D) UAC, Agent Workspaces and Omnichannel

4. Consider the log messages:
'RequestId' : 'SWQtNzA2d2pSRm032GtfQUtzUFFtdw==_', 'RouteRequestId' :
'0830cf65-1aaf-48a3-8a2f-44850be19f82', 'WorkflowType' : 'ROUTE_CONTACT_SMS',
'SourceName' : 'OCPShortMessageService', 'CallbackIP' : '135.122.106.229', 'ContactId' :
'ME1NsN-4QI6isb73z-mPyA', 'ChannelType' : 'ShortMessageService', 'Reason' : '400 Bad Request. Space could not be resolved', 'WorkRequestId' : 'Id-706wjRFm7dk_AKsPQmv' Which provider type is being handled in these log messages?

A) OCP Email Provider
B) OCP SMS Provider
C) OCP Chat Provider
D) OCP Social Provider

5. While troubleshooting Avaya Aura Experience Portal through the Experience Portal Management Platform, how can you confirm if the Avaya Oceana application is working properly?

A) Verify if the Avaya Oceana application URL is mapped to the correct DNIS or application number.
B) Edit the Avaya Oceana application and click on "Verify" to check if you have reached the application successfully.
C) Check the VOIP connection and verify if the Experience Portal Is integrated to the correct Session Manager,
D) Check the Port Distribution and confirm if the Experience Portal channels are In-service.

Solutions: