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Avaya Oceana® Solution Support Sample Questions:

1. A customer wants to take a backup of their email, Web chat and SMS interactions. Which Avaya Oceana component must be backed up?

A) Omni store DB Database Backup
B) UCM Data Collector Database Backup
C) UCA Store Service Database Backup
D) Omni store DB Controller Data Store

2. Which two log files are used to troubleshoot CSC-AES connection problems? (Choose two.)

A) /var/log/Avaya/dcm/pu/CallServerConnector
B) /var/log/Avaya/dcm/pu/AgentControllerService
C) /var/log/Avaya/services/CustomerControllerService
D) /var/log/Avaya/services/CallServerConnector

3. Agent Controller receives Information from the Omnichannel Resource Controller (ORC).
Outing the Email Flow processing, to which components does the Agent Controller feed the Information?

A) UAC, Email Snap-In and Omnichannel DB
B) UAC and Omnichannel DB
C) UCM Spaces, UAC, and Agent Workspaces
D) UAC, Agent Workspaces and Omnichannel

4. Which two steps must be completed before restoring the backup of the Avaya Oceana solution?
(Choose two.)

A) Uninstall UCA Store Service, then restart the nodes of the Avaya Oceana Cluster 1 to delete the UCA Store Space.
B) Uninstall the UCA Store Service, no need to restart the nodes of the Avaya Oceana Cluster 1 to delete the UCA Store Space.
C) Ensure that the UCA Store Service is not installed on the Avaya Oceana Cluster 1.
D) Ensure that the UCA Store Service is installed on the Avaya Oceana Cluster 1.

5. When troubleshooting issues related to alarms and events raised by Context Store, which log location needs to be checked?

A) /var/log/Avaya/dcm/event.log
B) /var/log/Avaya/cs/evenUog
C) /var/log/Avaya/eventing/attivemq.log
D) /vat/log/Avaya/services/event.log

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