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Avaya 6402 Exam Syllabus Topics:

SectionObjectives
Topic 1: Installation and Initial Configuration- System setup and commissioning
  • 1. Licensing and activation
    • 2. IP Office Manager configuration basics
      Topic 2: Maintenance and Troubleshooting- System monitoring and diagnostics
      • 1. Log analysis and fault isolation
        • 2. Backup and restore procedures
          Topic 3: Voicemail and Messaging- Voicemail Pro configuration
          • 1. Call flow design basics
            • 2. Auto-attendant configuration
              Topic 4: Trunking and Connectivity- SIP and PSTN configuration
              • 1. SIP trunk setup and routing
                • 2. PRI/BRI configuration basics
                  Topic 5: User and Extension Management- User provisioning and administration
                  • 1. User rights and profiles
                    • 2. Extension assignment and numbering plans
                      Topic 6: IP Office System Architecture- IP Office components and deployment models
                      • 1. Control Unit hardware and variants
                        • 2. Server Edition architecture overview

                          Avaya IP Office Implementation Sample Questions:

                          1. The customer wants to rack mount an IP500 system. The room that the system will be installed in has a 25" width rack with space in it. Which additional equipment is needed to install the system in a rack?

                          A) a Standard 19" Rack
                          B) an Uninterruptable Power Supply
                          C) an IP400 Rack Mounting Kit
                          D) yellow2meterinterconnect cables


                          2. Given the following Short Codes and system settings:

                          What will happen after a user dials 500?

                          A) The system will immediately dial Extn203.
                          B) The system will immediately present a wave off tone as thereis a conflict.
                          C) The system will waitforadditional digits and timeout if no additional digits are presented.
                          D) The system willdial Extn 203 after four seconds.


                          3. A customer wants to equally split their T1 or E1 PRI channels for incoming and outgoing calls. Which two techniques will achieve this? (Choose two.)

                          A) Allocate all the channels to a Line Group ID and use Short Codes to route incoming / outgoing calls.
                          B) Allocate all the channels to one Line Group ID and separate the outgoing calls via Short Codesand incomingcalls via ICR.
                          C) Allocate half the channels to an outgoing Line Group ID.
                          D) Allocate hall the channels to an incoming Line Group ID.


                          4. Given the VoIP settings table shown in the exhibit, enabling which setting will allow an
                          H.323 telephone to connect to the IP Office?

                          A) H.323 Auto-create Extn
                          B) Enable RTCP Monitoring on Port 5005
                          C) H.323 Gatekeeper Enable
                          D) SIP Registrar Enable


                          5. IP Office 500V2 with a System SD card offers Embedded Voicemail.
                          What is the maximum storage capacity for voicemails?

                          A) 25 hours
                          B) 15 hours
                          C) 40 hours
                          D) 20 hours


                          Solutions:

                          Question # 1
                          Answer: A
                          Question # 2
                          Answer: D
                          Question # 3
                          Answer: C,D
                          Question # 4
                          Answer: C
                          Question # 5
                          Answer: B

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