Exam Name: Avaya Midsize Solution Design Exam
Certification Provider: Avaya
Corresponding Certification: Avaya ACDS
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Updated: Sep 18, 2026
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Avaya 37820X Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Unified Communications and Collaboration Design | - UC Applications
|
| Topic 2: Implementation and Migration Planning | - Deployment Strategy
|
| Topic 3: Avaya Midsize Solution Portfolio | - Avaya IP Office Platform
|
| Topic 4: Contact Center and Customer Experience Solutions | - Customer Engagement Design
|
| Topic 5: Solution Sizing and Bill of Materials | - Solution Configuration
|
| Topic 6: Networking and Infrastructure Design | - Infrastructure Requirements
|
| Topic 7: Customer Business Requirements Analysis | - Business Objectives and Communication Requirements
|
Avaya Midsize Solution Design Sample Questions:
Your customer would like to use Deskphone mode, also called Shared Control, and they want to know if they need to replace any of their deskphones.
Which phone does not support Shared Call Control?
- A. J129
- B. 1100 Series
- C. 1200 Series
- D. DECT R4
Correct Answer: B 🗳️
Refer to the Scenario: IT-FAC.
With their new IP Office, you decide to propose twinning to the mobile users. To twin external calls from the IP Office to these mobile users, on-premise or off-premise, requires two trunks; incoming and outgoing. To support 10 simultaneous calls requires 20 trunks.
In addition to the number of trunks required to extend calls, what other design issue must be considered?
- A. The incoming and outgoing trunk must be digital.
- B. The Incoming trunk can be analog or digital and the outgoing trunk must be digital.
- C. The incoming trunk must be digital and the outgoing can be analog or digital.
- D. The incoming and outgoing trunk can be analog or digital.
Correct Answer: C 🗳️
A customer is considering replacing their Digital Enhanced Cordless Telecommunications (DECT) network with WIFI. They ask you which type of network is better.
Which benefit would you tell them?
- A. WiFi provides voice and data access for users.
- B. WIFI has less up-front costs with BYOD; since there are no endpoints to purchase.
- C. DECT supports longer distances than Wi-Fi.
- D. DECT Is voice only and the chance of hacking Is minimal,
Correct Answer: D 🗳️
For Avaya Equinox Meetings Online, In addition to capacity differences, which feature Is only offered in the Pro VMR?
- A. Web browser connectivity
- B. Live broadcast for 750 viewers
- C. Video room systems as participants
- D. Recording and playback
Correct Answer: C 🗳️
Refer to the Scenario: IT-FAC.
You plan to recommend that IT-FAC use the geo-presence feature to keep track of their security and maintenance personnel.
Which application and deployment option will provide this functionality?
- A. Avaya Communicator using iOS or Android smartphones
- B. one-X Mobile Preferred using Windows smartphones
- C. Scopia Mobile using iOS or Android smartphones
- D. one-X Mobile Preferred using iOS or Android smartphones
Correct Answer: D 🗳️
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