Exam Name: Avaya Midsize Solution Design Exam
Certification Provider: Avaya
Corresponding Certification: Avaya ACDS
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Avaya 37820X Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Contact Center and Customer Experience Solutions | - Customer Engagement Design
|
| Customer Business Requirements Analysis | - Business Objectives and Communication Requirements
|
| Solution Sizing and Bill of Materials | - Solution Configuration
|
| Unified Communications and Collaboration Design | - UC Applications
|
| Avaya Midsize Solution Portfolio | - Avaya IP Office Platform
|
| Implementation and Migration Planning | - Deployment Strategy
|
| Networking and Infrastructure Design | - Infrastructure Requirements
|
Avaya Midsize Solution Design Sample Questions:
You are proposing an Avaya Midsize solution with 200 agents, 10 supervisors, 225 non-agent UC users, and
200 non-agent Telephony users.
How many Telephony users and UC users would be Included In your Bill of Materials?
- A. 210 Telephony users and 425 UC users
- B. 200 Telephony users and 435 UC users
- C. 410 Telephony users and 225 UC users
- D. 400 Telephony users and 235 UC users
Correct Answer: B 🗳️
What is one of the features of the Avaya Vantage K165 that makes it different than the Avaya Vantage K175?
- A. It does not Include a camera.
- B. It has a smaller touch screen.
- C. It is not an all glass device.
- D. It has visible mechanical buttons.
Correct Answer: A 🗳️
Refer to the Scenario: H&H Ticket.
H&H Ticket has a single administrator for all their locations. They heard about the User self-administration portal and want to know more about It to determine If this might reduce the number of administration requests they receive.
In addition to the voicemail and profile management, which two additional Items would you tell the customer that users can program themselves? (Choose two.)
- A. Create personal short codes.
- B. Modify their personal directory.
- C. Button programming
- D. Correct their personal entry in the system directory.
Correct Answer: C,D 🗳️
For your customer, you have decided to configure an IP Office Server Edition.
Using Just the primary server, which types of internal collaboration are available for the power users?
- A. Audio collaboration plus point-to-point video calls and web collaboration that requires web collaboration licenses
- B. Audio collaboration plus point-to-point video calls and web collaboration that requires web collaboration licenses and video licenses
- C. Audio collaboration plus multipoint video calls and web collaboration that requires web collaboration licenses and video licenses
- D. Audio collaboration plus multipoint video calls and web collaboration that requires web collaboration licenses
Correct Answer: A 🗳️
Refer to the exhibit.
How does the Avaya Contact Center Select (ACCS) route contacts based on business logic to supported endpoints?
- A. Through IP Office, controlled by CCT and anchored In IP Office: A-6-1-7
- B. To IP Office and anchored In IP Office: A-6
- C. Through IP Office, controlled by CCMS and anchored In the Media Server: A-6-2-5
- D. Through IP Office, controlled by CCMS and routed to the phoneset directly: A-6-2-B
Correct Answer: A 🗳️
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