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Avaya Workforce Engagement Support Certified Sample Questions:

1. To have voice recording with Avaya Contact Recorder Advanced (ACRA), which data source type does Avaya Workforce Engagement require?

A) CMS
B) Quality
C) Phone
D) Dialer

2. On
a new computer, you are trying to log into the Enterprise Manager for the Application Server. Enterprise Manager is accessible from your Old PC. On the new computer, when you navigate to
http://*frameworkserver*wfo, Internet Explorer closes with no error. What is causing this problem?

A) You so not have network connectivity to the Application Server.
B) You have the pop-up blocker turned on.
C) You are using Internet explorer 11.
D) You are using the wrong URL.

3. In Archive, what is the function of a campaign?

A) It defines filter rules to determine which recordings to archive.
B) It defines how to perform a specific archive task against a specific media.
C) It defines when and how fast archive activity may occur on a recorder.
D) It defines the physical repository for archived content.

4. The technician is configuring the screen recording in an Avaya Contact recorder Advanced(ACRA)environment What is the first step for setting up the screen recording process?

A) Create Workgroups andworkstations
B) Create a LAN Data Source
C) Add Employee IDs
D) Create a Member Group

5. The technician is configuring the Enterprise Manager.
Which statement is true about task that can be completed under Enterprise Manager?

A) It captures and processes events from server interfaces
B) Itassignscall buffer disk settings an logical drives to the contact recording environtment
C) It sets up recorder roles, which define the functionality of servers
D) It connects Recorder with the third-party system

Solutions: