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Avaya 33160X Exam Syllabus Topics:

Avaya Workforce Engagement Support Certified Sample Questions:

1. Which two statements about the Avaya Workforce Engagement database management Service account are true? (Choose two)

A) The password can be changed after the installation
B) It is allowed to change the username after initial installation.
C) The account cannot be the same as the Management Service account
D) The account must be defined within a workgroup

2. In which migration process to Avaya Workforce Engagement can the test mode migration be used?

A) Side-by-side
B) Server reuse
C) In-place
D) Site migration

3. What are the two primary functions of Avaya Contact Recorder Advanced (ACRA)?(Choose two)

A) Record
B) Quality Monitor
C) Store/Archive
D) Replay

4. In a scenario with Avaya Contact Recorder Advanced (ACRA) using station-side recording (TDM), which statement is true?

A) An internal call will not be recorded.
B) When there is an outgoing call that is put on hold for a consult with a supervisor, and then conferences with a supervisor, the call with the customer and the conference with the supervisor will be recorded, while the internal consult will not be recorded.
C) When there is an outgoing call that is put on hold for a consult with a supervisor, and then conferenced with a supervisor, everything will be recorded.
D) When there is an incoming call that is put on hold, only the customer side will be recorded.

5. You are going to the customer site to start your Avaya Workforce Engagement installation. You have the documentation, but when you review yourchecklist, something is missing. Which important thing is missing in your installation checklist?

A) MSA and DMSA account
B) Administrator account
C) Wsuper user account
D) IMSA account

Solutions: