Exam Name: Avaya Aura® Session Manager and System Manager Implementation and Maintenance Exam
Certification Provider: Avaya
Corresponding Certification: Avaya Aura
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Updated: Jul 29, 2026
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Avaya 3102.1 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Session Manager Implementation | 35% | - SIP routing and policy configuration - Session Manager deployment and integration - Branch Session Manager administration - Synchronization with Communication Manager |
| Topic 2: System Manager Installation & Configuration | 30% | - Deployment planning and prerequisites - Backup, restore, and upgrade procedures - Initial setup and network configuration - User and role management |
| Topic 3: Maintenance & Troubleshooting | 25% | - Performance tuning - Monitoring and logging - Diagnosing common issues - Adaptation configuration and modification |
| Topic 4: Integration & Advanced Features | 10% | - Interoperability with other Avaya Aura components - Security and access control |
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