Exam Name: Avaya Aura(TM) Contact Center Implementation Exam
Certification Provider: Avaya
Corresponding Certification: Avaya Aura
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Avaya 6202.1 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Installation and Configuration | - Configure servers, databases, and system settings - Install and configure Avaya Aura Contact Center software components |
| Topic 2: Integration and Troubleshooting | - Integrate with Avaya Aura Communication Manager and related products - Perform troubleshooting and maintenance tasks |
| Topic 3: Avaya Aura Contact Center Architecture | - Explain system integration and communication flows - Describe Avaya Aura Contact Center components and architecture |
| Topic 4: Contact Center Administration | - Configure agents, supervisors, and contact center users - Configure routing, queues, and skillsets |
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