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Avaya 3001 Exam Syllabus Topics:

Avaya IP Office Configuration and Maintenance Sample Questions:

1. After upgrading an IP Office to an IP500v2, a customer reports that their third-party call accounting software does not connect to the previously installed IP Office Delta Server. How can this be resolved?

A) Re-evaluate the accounting package since IP Office does not support Delta Server beyond 5.0.
B) Set the IP Office CDR Record Format to Enhanced using the IP Office Manager application.
C) Upgrade Delta Server to the latest release using the IP Office Admin software.
D) Change the default port of 8080 for the Delta Server to a different port number to avoid the port conflict.

2. What information must be collected to document a failed incoming call to a group from an automated attendant? (Choose two.)

A) IP Office and VoiceMail Pro traces
B) Auto attendant WAVE file
C) Network packet sniff from the IP Office port
D) Line circuit ID
E) IP office configuration file and VoiceMail Pro call flow

3. A customer wants to deploy 9600 series IP telephones to all desktops. The desktop computers have 10/100 Ethernet interfaces and will connect to the telephones
Which two options would meet the minimum requirements? (Choose two.)

A) Category 5 cabling
B) GbE unmanaged switch
C) 100 Mbps managed switch
D) DSL router
E) Twisted Pair cabling

4. A customer has multiple IP Offices connected using IP trunks. The systems have installed and working for over three years. Users recently are reporting that they are not able to dail between sites. Which three actions would be considered best practice approaches for resolving the issue?
(Choose three.)

A) Research possible causes and implement a solution
B) Duplicate the issue and obtain traces.
C) Test and document the results of the implemented solution.
D) Replace hardware outside warranty.
E) Upgrade or downgrade the IP Office core software to fix the issue.

5. Which license will enable VoiceMail Pro database interactions?

A) Advanced Edition
B) Essential Edition
C) Basic Edition
D) Preferred Edition

Solutions: