Exam Name: Avaya Small and Medium Enterprise (SME) Communications Solutions Exam
Certification Provider: Avaya
Corresponding Certification: Avaya-Certification
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Updated: Sep 01, 2026
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Avaya 3000.3 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Solution Design & Architecture | 20% | - Small Community Network (SCN) design - IP Office platform selection and sizing - Site topology, scalability, and capacity planning |
| Telephony & Messaging Applications | 15% | - One-X Portal and user applications - Meet-me conferencing and CCR reporting - VoiceMail Pro and auto attendant |
| Infrastructure Data Gathering | 15% | - Customer productivity and business requirements - Data network assessment and integration needs - Existing PBX, dial plan, and telecom infrastructure |
| Maintenance & Troubleshooting | 10% | - Common issue resolution - Fault diagnosis and monitoring - Performance verification |
| Implementation & Configuration | 25% | - System setup, user and extension configuration - Call routing, ARS, trunk configuration - Licensing and feature activation |
| IP Office Hardware & Components | 15% | - Control units and expansion modules - Interface cards and endpoint support - Power options and hardware compatibility |
Avaya Small and Medium Enterprise (SME) Communications Solutions Sample Questions:
Question 1
An existing IP Office customer currently has an IP500 with 14 analog trunks, thirty 2420 digital stations and 16 fax machines connected to their IP Office. They have purchased a 24/30 channel ISDN line from their provider to upgrade the trunk capacity of the system. What must be added to the IP Office to make this work?
A. PR124/PR130 or PRI-U Expansion Card
B. PRI-UNI Expansion Card
C. VCM32
D. ATM16 Expansion Module
Question 2
In Windows Services, which tab would you use to allow the VoiceMail Pro service to run as a specific user?
A. Advanced
B. Log on
C. General
D. Dependencies
Question 3
What should the telephone number field N in an ARS short code look like if you want to send out caller ID for the number 3033211234 on an ISDN/PRI line?
A. Nss3033211234
B. Ns3033211234
C. NCID3033211234
D. NCLI3033211234
Question 4
Which outcome can be prevented with a correctly designed multi-site SCN solution?
A. Tromboned calls
B. Compromised ACD routes
C. Oversubscribed voice Mail storage
D. Oversubscribed VMPro ports
Question 5
Application can be used in Conjunction with one-X Portal to provide full softphone and call handing capability for us
A. Office Phone Manager Pro
B. Office Softconsole
C. Office Voice Portal
D. Office Video Softphone
Solutions:
| Question 1 Answer: B | Question 2 Answer: B | Question 3 Answer: B | Question 4 Answer: D | Question 5 Answer: D |
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