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Avaya Selling Avaya Contact Center Solutions for IP Office - APSS Online Test Sample Questions:

1. Which are three buying behaviors of typical midmarket customers? (Select three.)

A) The business has extensive internal IT support with outsourcing
B) The business' environment is complex, customized multi-vendor, highly scaled integration critical
C) The business uses limited customization, 1-2 Vendors
D) The business has minimal IT support, and are risk adverse
E) The business makes de-centralized purchase decisions
F) The business makes centralized purchase decisions

2. Which are four characteristics of the typical business with 10 to 1.000 employees /5 to 100 agents? {Select four.)

A) IT is the buyer or strong influencer
B) The business believes that contact center capabilities are essential
C) The CEO/Owner is most likely the buyer
D) The business values simplicity
E) The business considers the Contact Center important
F) The business lacks technical knowledge

3. HOTSPOT
Match each product to its capability. (For each capability on the left select the corresponding product from the drop-down list.)

4. Identify the supervisor capacities for Avaya IP Office Contact Center with IP500v2.

A) 50
B) 100
C) 30

5. Avaya Contact Center Solutions for IP Office offer which of the following capabilities? (Select three.)

A) Recording and storage
B) Real-time monitoring
C) Caller segmentation
D) Inbound and Outbound
E) Workforce Optimization

Solutions: