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Avaya 2M00001A Exam Syllabus Topics:

Avaya Selling Avaya Contact Center Solutions for IP Office - APSS Online Test Sample Questions:

Question 1

Which are three buying behaviors of typical midmarket customers? (Select three.)

A. The business has extensive internal IT support with outsourcing
B. The business' environment is complex, customized multi-vendor, highly scaled integration critical
C. The business uses limited customization, 1-2 Vendors
D. The business has minimal IT support, and are risk adverse
E. The business makes de-centralized purchase decisions
F. The business makes centralized purchase decisions

Question 2

Which are four characteristics of the typical business with 10 to 1.000 employees /5 to 100 agents? {Select four.)

A. IT is the buyer or strong influencer
B. The business believes that contact center capabilities are essential
C. The CEO/Owner is most likely the buyer
D. The business values simplicity
E. The business considers the Contact Center important
F. The business lacks technical knowledge

Question 3

HOTSPOT
Match each product to its capability. (For each capability on the left select the corresponding product from the drop-down list.)

Question 4

Identify the supervisor capacities for Avaya IP Office Contact Center with IP500v2.

A. 50
B. 100
C. 30

Question 5

Avaya Contact Center Solutions for IP Office offer which of the following capabilities? (Select three.)

A. Recording and storage
B. Real-time monitoring
C. Caller segmentation
D. Inbound and Outbound
E. Workforce Optimization

Solutions: