Exam Name: Avaya Midsize Solution Design Exam (37820X Deutsch Version)
Certification Provider: Avaya
Corresponding Certification: Avaya ACDS
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Avaya 37820X Deutsch Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Customer Business Requirements Analysis | 15% | - Determine collaboration and mobility requirements - Identify business objectives and drivers - Analyze user and site communication needs |
| Networking and Infrastructure Design | 20% | - Security, survivability, and redundancy - LAN/WAN design and considerations - VoIP and unified communications network design - QoS planning and bandwidth requirements |
| Unified Communications & Collaboration Design | 15% | - Conferencing and collaboration applications - Integration with third-party systems - Voicemail and unified messaging design - Mobility and remote worker solutions |
| Implementation & Migration Planning | 5% | - Post-deployment validation and support - Deployment strategies and rollout planning - Migration approaches and risk mitigation |
| Solution Sizing and Bill of Materials | 15% | - Complete bill of materials preparation - System sizing and capacity planning - Licensing requirements and calculation - Hardware and software component selection |
| Contact Center & Customer Experience Solutions | 10% | - Contact Center Select architecture - Customer engagement design principles - Agent, supervisor, and reporting features |
| Avaya Midsize Solution Portfolio | 20% | - Deployment models: on-premise, hybrid, cloud - Scalability and resiliency options - IP Office platform architecture and features - Licensing models and options |
Avaya Midsize Solution Design Exam (37820X Deutsch Version) Sample Questions:
Siehe Szenario: Bittersweet Coffee Company (BCC).
Bei der Beantwortung einer RFP ist es üblich, zunächst eine Lösung vorzuschlagen, die nur die Mindestanforderungen der RFP erfüllt, und später zusätzliche oder verbesserte Produkte/Dienstleistungen vorzuschlagen, von denen Sie glauben, dass sie die Bedürfnisse des Kunden am besten erfüllen.
Angenommen, Sie geben die erste grundlegende Antwort auf die BCC-Ausschreibung, welches Produkt wird möglicherweise nicht benötigt, könnte aber in einer nachfolgenden Antwort enthalten sein, um zusätzliche Funktionen bereitzustellen?
- A. Avaya Session Border Controller for Enterprise
- B. Voicemail Pro
- C. Avaya one-X Mobile
- D. Telefonapparate der Serie 1600
Correct Answer: A 🗳️
Wann wird im Powered by-Angebot Fallback-Twinning mit einem externen Gerät bereitgestellt?
- A. Wenn das IP Office-Telefon den Kontakt zum IP Office im Cloud-Rechenzentrum verliert
- B. Nach dem Klingeln des Mobilgeräts eine administrierbare Anzahl von Klingeltönen.
- C. Wenn das mobile Gerät den Kontakt zum IP Office im Cloud-Rechenzentrum verliert
- D. Wenn der Simultanmodus für den IP Office-Benutzer nicht verfügbar ist
Correct Answer: B 🗳️
Welche Aussage darüber, was Benutzer tun können, ist in Avaya Spaces auf der Basisebene des Kontos richtig?
- A. Sie können direkte Online-Videoanrufe führen, aber keine Videokonferenzen.
- B. Sie können Online-Videokonferenzen mit maximal 15 Teilnehmern veranstalten.
- C. Sie können Online-Videokonferenzen mit maximal 5 Teilnehmern veranstalten.
- D. Sie können Online-Sprachkonferenzen mit maximal 15 Teilnehmern veranstalten.
Correct Answer: B 🗳️
Siehe Szenario:
Bittersweet Coffee Company (BCC).
Ihre anfängliche Angebotsantwort wurde so konzipiert, dass sie nur die vom Kunden in der Angebotsanfrage angegebenen Anforderungen erfüllt.
Welche Funktion bringt einen Mehrwert für Ihre Lösung, ohne dass dem Kunden zusätzliche Kosten entstehen?
- A. Meet-me-Audiokonferenz
- B. Zentralisierte Verwaltung von kabelgebundenen Netzwerk-Switches
- C. On-Demand-Anrufaufzeichnung und Berichterstellung für jeden Benutzer
- D. HTML-basierte Anrufabrechnungsberichte
Correct Answer: B 🗳️
Welche zwei Aussagen beschreiben die Wettbewerbsvorteile der Avaya Midsize Solution? (Wähle zwei.)
- A. Es unterstützt eine breitere Palette von Endpunkttypen.
- B. Es konzentriert sich auf die IT-relevanten Bedürfnisse des Kunden.
- C. Es bietet niedrigere Gesamtbetriebskosten im Vergleich zu allen großen Anbietern.
- D. Es ist in mehr Bereitstellungsoptionen verfügbar als andere große Anbieter.
Correct Answer: C,D 🗳️
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