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Salesforce Certified Business Analyst Sample Questions:

1. The business analyst (BA) At universal Containers is writing user stories for its Salesforce Field Service implementation.
What should the BA evaluate to understand the understand the risk level of the user stories?

A) Scope, resource, and documentation impact
B) Team, budget, and timeline impact
C) Technical, operational, and regulatory impact

2. The Salesforce development team is strictly following scrum to govern its releases. An executive trying to plan a vacation wants to know when work on the feature will begin so they can be available for additional implementation questions. After consulting with the product owner, the business analyst (BA) learns the team has decided to adopt Kanban instead for all future releases.
What should the BA tell the executive?

A) Work will begin in the next sprint.
B) Work will begin after executive approval is given.
C) Work will begin when capacity becomes available

3. Universal Containers has a new client, and the business analyst wants to leverage customer-centric discovery to ensure a successful project outcome.
Which step of this process happens before the first requirements workshop?

A) Connect With Your Customer
B) Know Your Customer
C) Be Your Customer

4. The project manager for Universal Container tells the business analyst (BA) that the developers on the team are having trouble understanding what to build because the acceptance criteria for the Sales Cloud user stories are confusing.
How should the BA respond to the feedback effectively?

A) Confirm that best practices are being followed.
B) Recommend additional training resources.
C) Ask for specific examples to review.

5. Universal Containers uses Kanban to complete its Salesforce development. In the middle of a sprint, the sales manager submits an important item to the team.
What should the business analyst do next?

A) Ask the team to commit to the work for the next sprint.
B) Ask the team to reprioritize the backlog and work on the item at the top.
C) Ask the team to pivot and complete the work immediately.

Solutions: