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WGU Organizational Behavior (GTO1, C715) Sample Questions:

1. Management has noticed that the accounting work group is having difficulty because group members seem to be working in different directions. Which suggested action can the company take to increase group cohesiveness?

A) Give individual rewards rather than group rewards
B) Have the group avoid competition with other groups
C) Give group rewards rather than individual rewards
D) Establish more rigid role definition for group members

2. Management is considering a change in one plant and plans to organize employees into teams. Management wants the teams to review processes, apply critical thinking, and take full responsibility for outcomes. Which type of team should they organize?

A) Virtual teams
B) Self-managed teams
C) Problem-solving teams
D) Production teams

3. Which statement is true about groupshift?

A) It cannot be toward greater risk.
B) It is not a real-world phenomenon.
C) It is a side-stepping technique.
D) It can be toward caution or toward risk.

4. A manager treats an employee with a free lunch to encourage the employee to continue to do well. Which kind of reward is provided?

A) Personality reward
B) Extrinsic reward
C) Compensatory reward
D) Intrinsic reward

5. A company switched from assembly lines to self-managed work teams. What can team members do to improve the synergy and success of their teams?

A) Exercise collective control over the pace of work
B) Assign individual roles rather than mutual team roles
C) Share information but not engage in collective performance goals
D) Change work group roles at random

Solutions: