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WGU Operations-Management Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Process Design and Analysis | - Capacity Planning and Bottlenecks - Process Mapping and Flow |
| Operations Management Foundations | - Operations Strategy and Competitiveness - Introduction to Operations and Productivity |
| Supply Chain and Inventory Management | - Just-in-Time (JIT) and Lean Operations - Supply Chain Design and Logistics - Inventory Models and Control Systems |
| Project and Operations Scheduling | - Scheduling Techniques - Project Management Basics |
| Forecasting and Planning | - Demand Forecasting Methods - Aggregate Planning |
| Quality Management | - Total Quality Management (TQM) - Six Sigma and Continuous Improvement |
WGU Operations Management (C215, VDC2) Sample Questions:
Question 1
What is a major factor in the decision to locate a business near its primary market territory?
A. Proximity to customers
B. Proximity to a community center
C. Proximity to labor
D. Proximity to parks
Question 2
What is the primary purpose in using the master production schedule (MPS) in the marketing department of an organization?
A. To identify new product demand
B. To create demand for promised deliveries
C. To manage the demand for promised deliveries
D. To control the production department
Question 3
What are two strategic objectives for every member of the supply chain?
Choose 2 answers
A. Reducing production and delivery times
B. Finding the best distribution location
C. Increasing cost effectiveness
D. Becoming more efficient
E. Increasing end-customer demand
Question 4
Which project life cycle phase includes identifying the need for a project?
A. Execution
B. Feasibility analysis
C. Planning
D. Conception
Question 5
Why is the marketing plan essential to the creation of the aggregate plan?
A. Accurate cash flow objectives in the marketing plan are needed to achieve profitability levels.
B. The actual market demand in the marketing plan is required to make adjustments to other plans.
C. Research and development in the marketing plan drives new products.
D. The marketing plan provides insight into operations goals and activities for the year.
Solutions:
| Question 1 Answer: A | Question 2 Answer: C | Question 3 Answer: C,D | Question 4 Answer: D | Question 5 Answer: D |
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