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Salesforce Certified Slack Consultant Sample Questions:

1. What are three actions a client should take when preparing for a grid migration?

A) Remove all guests from migrating workspaces.
B) Address duplicate usernames.
C) Ensure user emails match SSO.
D) Disconnect Slack Connect channels.
E) Accept the migration invitation.
F) Remove all apps from migrating workspaces.

2. Your client is launching Slack for the first time, using an IDP that supports SSO and SCIM. They want to ensure users will have access to Slack and that admins will be able to seamlessly provision users at launch.
What should you recommend as a best practice prior to launch?

A) Set up both SSO and SCIM before launch.
B) Set up only SCIM before launch. SSO can be set up after launch.
C) Set up only SSO before launch and evaluate if SCIM is necessary after launch.
D) Set up only SSO ahead of launch.

3. You're advising your client to set up user support processes.
What is the best course of action for a user to resolve a Slack access issue?

A) Log a service ticket with the IT department about access. If no response is received within 24 hours, follow up with an email.
B) Search the company's IT resources by reading through troubleshooting instructions for access to Slack.If the issue remains unresolved, escalate to a service ticket.
C) Post in the #help-slack channel and wait for a response. Follow up with a phone call to the service desk to regain access.
D) Restart the computer, and connect and disconnect to Wi-Fi. If the issue remains unresolved, request a new password by logging a service ticket.

4. You are a Slack consultant helping a client on Enterprise Grid set up Slack Connect channels that will be used to collaborate with an external partner. The client's Enterprise Grid houses four workspaces: Social, External, Marketing and Finance.
Unless modified from the default in the client's Enterprise Grid, which workspaces can channel members request to work with individuals from the external partner?

A) The latest workspace created in the Enterprise Grid
B) The External workspace only
C) All the workspaces housed within the Enterprise Grid
D) The first workspace created in the Enterprise Grid

5. Your client has fully transitioned to remote working and wants to maintain their daily Agile syncs at 9 a.m.
They have asked if there is a feature in Slack that can help make their syncs easier to manage and more productive.
What should you recommend?

A) Request teammates to share their updates in the project channel.
B) Use huddles for everyone to join the 9 a.m. meeting and share their updates.
C) Leverage a Workflow Builder template to automatically ask teammates to post updates in channel.
D) Integrate a project management tool into Slack for teammates to fill out their latest progress prior to the sync.

Solutions: