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Salesforce AI-201 Exam Syllabus Topics:

Salesforce Certified Agentforce Specialist Sample Questions:

1. Which element in the Omni-Channel Flow should be used to connect the flow with the agent?

A) Decision
B) Assignment
C) Route Work Action

2. The sales team at a hotel resort would like to generate a guest summary about the guests' interests and provide recommendations based on their activity preferences captured in each guest profile. They want the summary to be available only on the contact record page. Which AI capability should the team use?

A) Prompt Builder
B) Model Builder
C) Agent Builder

3. Universal Containers has implemented an agent that answers questions based on Knowledge articles. Which topic and Agent Action will be shown in the Agent Builder?

A) General CRM topic and Answers Questions with LLM Action.
B) General Q&A topic and Knowledge Article Answers action.
C) General FAQ topic and Answers Questions with Knowledge Action.

4. Coral Cloud Resorts needs consistent pass/fail logic for agent testing. Which Testing Center capability provides that?

A) Use structured batch testing with validation per test utterance,
B) Run a script on event logs to identify the failed utterances.
C) Use customer rating as a proxy for correctness.

5. Universal Containers (UC) is using Einstein Generative AI to generate an account summary. UC aims to ensure the content is safe and inclusive, utilizing the Einstein Trust Layer's toxicity scoring to assess the content's safety level. In the score of 1 indicate?

A) The response is not toxic.
B) The response is the least toxic Einstein Generative AI Toxicity Scoring system, what does a toxicity category.
C) The response is the most toxic.

Solutions: