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Domain 6: Support & Service Applications (13%)

This topic area checks the learners’ skills in explaining the case management capabilities (including case comments, case processes, and case settings); identifying how to automate case management depending on a scenario (including auto-response, case assignment, escalation, email-to-case, web-to-case, case teams); explaining the Salesforce Knowledge capacities; explaining the Salesforce Communities capacities.

Prep Options for Acing ADM-201 Exam

To succeed in this Salesforce validation, candidates are recommended to enroll in the official vendor’s training like:

• Salesforce Administration 630+ Practice Questions for ADM-201 by Allied Books

  Published in March 2020, this helpful material will arm its readers with the required information to clear ADM-201 in one go. Available in Kindle and paperback formats, such a book is packed with sample questions, practice tests, objectives, and exam details, which is ideal for anyone planning to succeed at the first attempt.

• ADM201 Administration Essentials for New Admins Course Overview

  This is a hands-on course that provides you with the right skills so that you can pass ADM-201 test easily. This training can be taken in person or via a virtualized environment, where both the options will be delivered within 5 days. During the course sessions, the experts will explain in great detail everything you need to know about application customization, business processes, and clean data. What’s more, you will learn how to create dashboards and high-value reports, as well as set up and automate the workflow. When it comes to the target audience for this training, it will prove valuable to anyone interested in expanding their knowledge of Salesforce, e.g. new system administrators in the Salesforce environment & sales operations, and IT managers.

  While the instructor-led course is a powerful tool to help you prepare for the final exam to get the required certification, many applicants prefer to study on their own, armed by comprehensive study guides. It is completely understandable as independent learning is always self-paced, which makes it more convenient for a lot of students. Thus, you can check the following Amazon books for your ADM-201 prep:

• Exam Study Guide for Certified Administrator Exam ADM-201 Prep by Zoom Books

  Such a guide is designed for individuals that continuously strive for additional features and capabilities in the Salesforce environment. It covers 100% of ADM-201 exam objectives to make it easier for you to pass the official exam and to get certified in no time. After studying this practical edition, you will understand how to lead your enterprise to a better future by getting the gist of sales, collaboration clouds, and services.

• Salesforce Certified Administrator by Thomas Hendry

  A Kindle guide like this will get you ready for your ADM-201 exam by thoroughly covering its objectives and providing candidates with helpful insights. If your ambition is to become a Salesforce Certified Administrator, this material is the way to go as its practice notes and clear instructions will make the whole preparation process fast and enjoyable.

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Domain 3: Security & Access (13%)

Here the test takers must prove that they are conversant with explaining different organization security controls (IP restrictions, passwords, network settings, identity confirmation); implementing the relevant security controls on the basis of the features as well as capacities of the Salesforce sharing model depending on a user request scenario (role hierarchy, organization-wide failures, sharing rules, manual sharing, public groups). In addition, the domain requires the following skills: determining the proper use of a custom profile or permission set using various profile settings and permissions depending on a scenario as well as explaining how folders can be utilized to arrange and secure dashboards, reports, and communication templates.

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Domain 4: Custom & Standard Objects (14%)

In the framework of this subject, the examinees need to have expertise in explaining the standard relationship model & object architecture; explaining how to design, delete, and configure fields & layouts on custom and standard objects, as well as understanding the results caused by deleting fields; defining how to design and assign record types, business processes, and page layouts, for standard and custom objects depending on a scenario.

Reference: https://trailhead.salesforce.com/en/academy/classes/adm201-administration-essentials-for-new-admins/

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